Jägermeister JEMUS TAP MACHINE Manuel Du Propriétaire page 25

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Chapter 10
Contacting Tap Machine Inc.
Before contacting Tap Machine Technical Support log on to
www.tapmachine.com and read the FAQ section.
Important Required Information:
To process a request we will require the following information from you:
1. Serial Number and Date Code – The serial number and date codes are
located on the front page of this user manual and on the serial number tag
located on the rear of the machine. The serial number is also located on
the front of the machine directly behind the drip tray.
2. Name of purchaser and/or account name. We need the name of the
original purchaser of the machine, and if it is being used in a bar or
restaurant - the name of the location it is being used.
3. If you did not purchase the machine from Tap Machine Inc., we need
the date of purchase and the name of the company you purchased the
machines from.
Note: Machines purchased used are not covered under any warranty.
If you send us an e-mail or leave a voicemail message, and expect a reply,
include a telephone number INCLUDING THE AREA CODE
(or e-mail address) and the name of a person to contact in addition to the
information required above.
Be sure to include in an e-mail, or be able to tell a technician if you call,
what if anything you have tried to do to remedy the problem, has the
machine been recently moved or cleaned, etc. If you use the online
guide, please be able to tell us what point it directed to contact technical
support.
Online Form: www.tapmachine.com
Direct E-Mail: TapService@jagermeister.com
By Telephone: (800) 713-8881
9 AM to 5 PM ET, M-T except holidays. Friday 9 AM to 12 NOON ET.
Voicemail is available during non-business hours.
General Questions: www.tapmachine.com
Or E-Mail us directly at: TapService@jagermeister.com
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