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6 FREQUENTLY ASKED QUESTIONS
6.1 RIDECONTROL - DISPLAY
Can I connect a Giant Charge or EVO display to my RideControl One?
• The RideControl One is designed to function without a display. The RideControl One with ANT+ logo
can send ride data wirelessly to external displays that can receive ANT+ data. It can not be used as
a remote for EVO or Charge displays, these use their own remote.
How can I pair an ANT+ device to my RideControl One?
• The procedure can vary per device. Please consult your device manual for information how to search
and pair an ANT+ device, and follow the procedure.
There was an event code on my RideControl. What should I do now?
• The event code indicates that something irregular has happened. It is best to contact your dealer
shortly. It will not harm your bike if you continue using it.
An event code was displayed on my display, but now it is gone. What should I do?
• A system event has occurred. The event is not persistent. There is no need to contact your dealer
immediately and the system event can be checked during your next routine service check.
6.2 ENERGYPAK
How do I know how much charge my EnergyPak has when it is not connected to the bike?
• By pushing the power button on the EnergyPak, LEDs will light up, indicating the remaining capacity.
Can I retrofit a bigger capacity EnergyPak in my Momentum E-bike?
• EnergyPak Smart 375 is the latest addition and the most compact version in the line of Giant's
Integrated EnergyPaks. The regular Giant integrated EnergyPaks are slightly bigger and will not fit the
frame.
How come the charge times are not even with the capacity?
• Charging an EnergyPak is not done in a straight line. Especially the last part takes a lot of time.
Should I always empty my EnergyPak completely before recharging?
• There is no need to do complete discharge every time. Complete discharge every 3 months is ap-
preciated for refreshing EnergyPak management.
What happens if my EnergyPak gets empty while riding?
• Obviously, assistance will stop. At 3%, assistance will be less to improve range. At 1%, assistance
will stop completely. Lights will still function for about 2 or 3 hours. Your bike can be ridden without
assistance.
6.3 SYNCDRIVE MOTOR
If I simply rotate my pedals, I hardly get any assistance. How come?
• The SyncDrive motor has a torque sensor. The motor assists accordingly the applied force. More
basic systems can use rotation sensor only.
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