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5 TROUBLESHOOTING
5.1 EVENT INDICATION
An event notification will be shown on the display in case a problem is detected in the system. In the
majority of cases there is no reason for immediate concern, however it is recommended to visit your
Giant dealer to have it checked. For removing all event codes from display, visiting your Giant dealer is
required.
5.2 RIDECONTROL ONE
In case of a system event, the RideControl ONE display will show an indication of the event:
• Lighting indicator (H) will flash red, accompanied by one of the event code indicators (L) that double
as power assist indicators. (Note: the event LEDs are numbered from bottom to top):
• LED 5: Heat issue
• LED 4: not applicable
• LED 3: Speed sensor issue
• LED 2: Motor issues
• LED 1: battery issues
Switching the bike off and on will reset the system
in most cases. If so, continuing a bike ride is no
problem.
• For LED 5, heat issue: The bike needs some time
to cool down. Restart the bike after a few minutes.
Release stress on motor during high tempera-
tures.
If the system events keep reoccurring, contact a dealer for final test results via Service Tool software.
LED 5
H
LED 1
13
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