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Troubleshooting Tips - Washer
Water
Too many suds
Water leaks
Water temperature
seems incorrect
Water pumped out
before cycle is
complete
Water won't drain
Washer pauses
during spin cycle
Can hear but not
see water at the end
of the cycle
Water level seems
low
Water levels lower
than previous
washer
Water siphoning out
of washer
Operation
Washer won't
operate
18
Possible Causes
Too much detergent or
soft water
Using too much
detergent
Fill hoses or drain hose
is improperly connected
Household drain may be
clogged
Constant water pressure
to fill hoses at water source
Cooler water temperatures
provide improved energy
efficiency
Water supply is turned off
or improperly connected
Water valve screens are
stopped up
House water heater is
not set properly
Water was left in unit for
24 hours with lid closed or
15 minutes with lid open
Drain hose is kinked or
improperly connected
This is normal
This is normal
This is normal
This is normal for a high
efficiency washer with
an infusor
Drain standpipe is too
low or hose too far into
standpipe
Possible Causes
Washer is unplugged
Water supply is turned off Turn both hot and cold faucets fully on.
Controls not set properly Check controls.
Lid is open—safety
feature prevents agitation
and spinning when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need reset
Start was not pressed
What to do
Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
Use less detergent. Use less soap if you have soft water, a
smaller load or a lightly soiled load.
Make sure hose connections are tight at faucets and rubber
washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Check household plumbing. You may need to call a plumber.
Tighten hoses at the faucets and turn the water off after each use.
Check condition of fill hoses; they should be replaced every 5 years.
New laundry detergents have been formulated to work with
cooler water temperatures without affecting wash performance.
Turn both hot and cold faucets fully on and make sure hoses
are connected to correct faucets.
Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
Make sure house water heater is delivering water at 120°F–140°F
(48°C– 60°C).
Previous cycle has been cancelled. Close lid, select new
cycle, and start machine.
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.5 m) above floor.
The washer may pause during the spin cycle to remove soapy
water more efficiently.
The pump pleaves a little water in its intake and this is diluted
with clean rinse water.
Water may not cover the top level of the clothes. This is
normal for this high efficiency washer.
A washer with an infusor is a high efficiency washing machine.
This system requires less water while providing effective
cleaning action. You may notice that the water level is lower
than on your previous washer.
The drain hose must exceed 30" height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the Installation Instructions.
What to do
Make sure cord is plugged securely into a working outlet.
Close lid and reset cycle, to the beginning if necessary.
Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have separate outlet.
Unplug washer, wait 2 minutes, plug back in and press Start.
Press Start.
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