Troubleshooting - Sonoro ELITE SO-911 Mode D'emploi

19. Troubleshooting

Malfunctions can occur with any electrical equipment. This is not necessarily
due to ELITE defect. Please see the below table for troubleshooting tips.
Malfunction
No power.
No response from
ELITE.
Remote control does
not work, or only works
sporadically.
No sound or poor
sound.
Insufficient Wi-Fi signal
strength.
Cannot connect to your
Wi-Fi network.
102
Possible cause
Power cable is not
properly connected.
There is an error in
ELITE.
Distance to ELITE is
too large.
Battery is empty.
Sound is turned off.
ELITE is not set to
the correct playback
mode.
Headset is plugged
in.
FM/DAB or Internet
reception is poor.
There is radio
interference.
The router is too far
or blocked.
Router is not
switched on or
working properly.
Solution
Connect the power
cable properly.
Disconnect and
reconnect the power
plug. Then turn ELITE
on again.
Reduce the distance
between the remote
control and ELITE.
Replace the battery.
Adjust the volume.
Select another playback
mode.
Pull the headset out of
the jack.
Extend/adjust the
FM/DAB antenna or
check the Wi-Fi
connection.
Keep ELITE away from
other electronic
devices.
Place ELITE closer to
the router or adjust
the position of the
Wi-Fi antenna.
Switch on your router
or check the router
conditions.
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