Setup Troubleshooting - HP Photosmart All-in-One B010 Serie Mode D'emploi

Setup troubleshooting

Check the power cord. To do this:
If the
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HP Photosmart
doesn't turn on...
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•
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If your printer still doesn't turn on,
1. Turn off the printer, and then unplug the power cord. Plug the power cord back in, and then
2. Take care not to press the
3. If you have completed all the above steps, but are still having a problem, contact HP support
If you are unable
to print...
Make sure that your HP Photosmart is set as the
default printer and not offline. To do this:
1. On the Windows taskbar, click Start.
2. Then click Control Panel.
3. Then open:
Look for your printer to see if it has a check
mark in a circle next to it. If not, right-click the
printer icon and choose Set as default printer
from the menu.
To check that your printer is not off-line, right-
click the printer icon and ensure that Use Printer
Offline and Pause Printing are not selected.
If you still can't print, or if the Windows
software installation failed:
1. Remove the CD from your computer's CD
2. Restart the computer.
3. Temporarily disable any software firewall
4. Insert the printer software CD into the
5. After the installation finishes, restart the
Make sure the power cord is firmly connected to both the printer and the power adaptor. An
LED on the power supply will be lit if the power cord is working.
If you are using a power strip, check that the power strip is turned on. Or, plug the printer
directly into a power outlet.
Test the power outlet to make sure that is working. Plug in another appliance that you know
works, and see if it has power. If not, there may be a problem with the power outlet.
If you plugged the printer into a switched outlet, check that the outlet is turned on.
press the button to turn on the printer.
for the printer to turn on, so if you press the
off the printer.
for service. Go to www.hp.com/support.
Windows
• Devices and Printers (Windows 7)
• Printers (Vista)
• Printers and Faxes (XP)
drive, and then disconnect the printer from
the computer.
and close any anti-virus software.
computer CD drive, then follow the
onscreen instructions to install the printer
software. Do not connect the USB cable
until you are told to do so.
computer and any security software you
disabled or closed.
button too quickly. Press it only once. It might take a few minutes
button more than once, you might be turning
Mac
Uninstall and reinstall the software.
The uninstaller removes all the HP software
components that are specific to this HP
Photosmart. It does not remove any components
that are shared by other printers or programs.
To uninstall the software:
1. Disconnect the printer from your computer.
2. Open the Applications: Hewlett-Packard
folder.
3. Double-click HP Uninstaller. Follow the
onscreen instructions.
To install the software:
1. Insert the CD into your computer's CD
drive.
2. On the desktop, open the CD, then double-
click HP Installer.
3. Follow the onscreen instructions.
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