Printing Problems - HP Photosmart Pro B8800 Série Guide De L'utilisateur

The Resume light is not on or flashing
Solution: The printheads or the cartridges are missing or not installed correctly. Make sure all four printheads
and all eight ink cartridges are installed correctly. For more information, see the onscreen Help or the animated
Quick Start Tutorial.

Printing problems

NOTE: Before contacting HP support, read this section for troubleshooting tips or go to the online support
services at www.hp.com/support. The name of HP support services may vary by country/region.
TIP: View the How do I? animations available from the HP Solution Center to see how to load paper in the
main tray or the specialty media tray, how to clear a paper jam, and how to install and replace ink cartridges and
printheads.
The printer makes noises when I turn it on, or starts making noises after sitting unused for a
while
Solution: The printer might make noises after a period of inactivity or when its power supply has been
interrupted and then restored. This is normal operation. The printer is performing an automatic maintenance
procedure to ensure it produces the best quality output. For more information, see
in.
Printing is very slow
Cause: You might be printing a PDF or a project containing high-resolution graphics or photos. Large, complex
projects containing graphics or photos print slower than text documents.
Solution: Consider using lower resolution graphics in the project, if possible, or allow for longer print times in
your workflow.
Paper does not feed into the printer correctly from the main tray
Solution
• If you are using non-HP brands of glossy media or thick media in the main tray, and the printer does not
feed the paper or feeds multiple sheets through at once, try reducing the number of sheets in the main tray
to 20, or use the specialty media tray to print on one sheet at a time.
• Remove the main tray from the printer and check that the paper stack is lying flat in the tray, and has not
been pushed up over the paper stops. When you replace the tray, be sure to push the tray into the printer
until it is seated correctly.
• There might be too much paper loaded in the tray. Check that the paper is not stacked above the height of
the paper-length guide. If it is, remove some paper and try printing again.
• The paper guides might not be adjusted correctly. Make sure the paper-width and paper-length guides fit
close to the edges of the paper without bending the paper.
• Two or more pieces of paper might be sticking together. Remove the paper from the main tray, fan the edges
of the stack to separate the sheets of paper, and then reload the paper and try printing again.
• If the paper is wrinkled or bent, try using different paper.
• The paper might be too thin or too thick. Use HP inkjet paper for best results. For more information, see
Choose the right paper or other
TIP: For more information on loading paper, see
do I? animations available from the HP Solution Center.
media.
Choose the right paper or other media
Leave the printer plugged
or view the How
Printing problems 31