Bose SOUNDSPORT PULSE Notice D'utilisation page 30

T R O U B L E S H O O T I N G
Problem
Poor sound quality
Headphones don't
charge
Heart rate does
not appear in Bose
Connect app
Heart rate does not
appear in fitness app
3 0 - E N G L I S H
What to do
• Use a different music source.
• Pair a different mobile device (see page 18).
• Disconnect the second mobile device.
• Move the mobile device closer to the headphones, and away from any
interference or obstructions.
• Clear any debris or wax buildup from the earbuds and headphone
nozzles.
• Open the hinged door on the bottom of the right earbud and securely
connect the small end of the USB cable to the USB connector. Make
sure the connector on the cable is correctly aligned with the connector
on the headphones.
• Secure both ends of the USB cable.
• If your headphones have been exposed to high or low temperatures,
let the headphones return to room temperature and then try charging
again.
• In the Bose Connect app, make sure your Bose® SoundSport® Pulse
headphones are connected to your mobile device.
• Make sure the left earbud fits securely in your ear. You may need to try
a different size StayHear®+ Pulse tip.
• Close and relaunch the Bose Connect app.
• Power the headphones off and then on.
• On your mobile device, turn the Bluetooth feature off and then on.
• In the Bluetooth list on your mobile device, make sure your
Bose® SoundSport® Pulse headphones are selected.
• Make sure the left earbud fits securely in your ear. You may need to try
a different size StayHear®+ Pulse tip.
• In some fitness apps, you may need to select "Start workout" to view
your heart rate.
• Close and relaunch the fitness app.
• Power the headphones off and then on.
• On your mobile device, turn the Bluetooth feature off and then on.
• Refer to your fitness app's help menu for more information on
connecting to a heart rate sensor.
• To view setup videos and help articles for specific fitness apps, visit:
global.Bose.com/Support/SSP