Troubleshooting - Klarstein DUKONO Mode D'emploi

TROUBLESHOOTING

Problem Possible cause
The fireplace The fireplace has
turns off and overheated and the safety
cannot be device has flipped the
turned on. circuit breaker.
The flame does The wiring is loose.
not move.
The flame motor is
defective.
The flame rod has slipped.
The flame is The wiring is loose.
not visible.
Incorrect brightness level
set.
The logs do Wiring is loose.
not light.
The remote Low batteries.
control does
not work.
Remote control is not
properly aligned.
Defective remote control
and/or sensor.
Solution
Reset the circuit breaker by turning
the unit off and unplugging it from the
wall outlet. Wait a few minutes before
plugging it back in and turning the
unit on.
Check the wiring for loose
connections.
Contact a qualified service technician
to replace the flame motor.
The "flame rod" has slipped due to
rough transport/handling of the
product. This problem can be easily
corrected: Remove the glass, turn the
fireplace upside down and loosen
the screws on the bottom. Hold the
bottom frame plate and put the flame
rod back in place.
Check the wiring for loose
connections.
Select a higher brightness level.
Check the wiring for loose
connections.
Replace the batteries in the remote
control.
Aim the remote control at the sensor
located just behind the glass panel
in the center of the unit, just above
the logs.
Replace remote control and/or
sensor.
EN
33