Zephyr Tidal II Guide D'utilisation, D'entretien Et D'installation page 38

Troubleshooting
Possible Problem
The range hood won't
connect to Wi-Fi.
User cannot change
Wi-Fi connections.
Cannot bind the hood
to my Zephyr Connect
account.
Zephyr Connect app
won't register user
inputs.
Zephyr Connect app
stuck on "Loading".
38
Possible Cause
The user's router or modem is turned
off.
The user's router is connected to a 5
GHz wireless frequency.
The user's coaxial cables are loose.
The Wi-Fi on the user's phone is
disabled.
User is connecting to the wrong Wi-Fi
network.
The range hood is not in range of the
Wi-Fi connection.
There are obstacles obstructing the
Wi-Fi signal strength.
The range hood and user's phone
have already connected.
Only one Zephyr Connect account
can be bound to the hood.
Wi-Fi is unstable and the range hood
may have disconnected.
Range hood is experiencing
difficulties connecting to the user's
phone.
Wi-Fi is unstable and the range hood
may have disconnected.
Range hood is experiencing
difficulties connecting to the user's
phone.
Turn on the router or modem.
Connect to the 2.4 GHz band and attempt
to reconnect.
Tighten the coaxial cables connecting to the
router or modem.
Enable Wi-Fi on the phone.
Verify that the correct Wi-Fi network is
being connected to. The default Wi-Fi
network name/SSID can be found on the
router.
Move the router and modem closer to the
range hood to increase connection strength.
Move the router and modem closer to
the range hood or move objects that are
directly blocking the pathway to the range
hood. Walls may reduce signal strength.
Enter Bluetooth® settings and forget the
device to reset the process on the phone.
Log in using the Zephyr Connect account
that is already bound to the hood. Multiple
devices can login using the same account.
Ensure the router and modem are both
turned on. Allow the range hood to
reconnect.
Check on the Wi-Fi connection and restart
the application.
Ensure the router and modem are both
turned on. Allow the range hood to
reconnect.
Check on the Wi-Fi connection and restart
the application.
Tidal II Use, Care, and Installation Guide
P R O
T I D A L I I
WA L L
Solutions