Troubleshooting - Scrambler Ducati CITY CROSS-E X Mode D'emploi

Error
The motor is not running
The drive wheel does not turn
The motor stops while it is running
After charging it, the item does not
switch on or it switches off after
a few km.
The battery does not charge or the
item does not switch on
Error codes
Model Error code
City Cross-E X
(all models)
12.

Troubleshooting

Cause
Electrical issue, error code
present
Problems with the brakes
Motor is blocked
Motor overheating
Presence of error code
Damaged battery
Connection problems
The battery is not connected
(models with removable battery)
The battery is depleted
Damaged battery
Problems with the battery
charger
Indication
E1 Accelerator lever anomaly
E2 Battery excess voltage anomaly
E3 Battery under voltage anomaly
E4 Overcurrent anomaly
E5 Engine cabling problems
E6 Motor blocked
E7 Engine phase line anomaly
E8 Light system anomaly
Solution
Request technical assistance
Adjust the brakes; if the problem persists,
request technical assistance
Check that the wheel is properly tightened,
check that the wheel turns without starting
the vehicle. If the problem persists, request
technical assistance
Stop the vehicle and wait for it to cool
Request technical assistance
Request technical assistance
Request technical assistance
Check that the power connector is connected.
Charge the battery to 100%
Request technical assistance
Replace the battery charger
Solution
Request technical assistance.
Switch off the vehicle, wait a few minutes
before restarting it; if it is not reset, request
technical assistance.
Switch off the vehicle, wait a few minutes
before restarting it; if it is not reset, request
technical assistance.
Switch off the vehicle, wait a few minutes
before restarting it; if it is not reset, request
technical assistance.
Request technical assistance.
Switch off the vehicle, wait a few minutes
before restarting it; if it is not reset, request
technical assistance.
Request technical assistance.
Request technical assistance.
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