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What Does This Warranty Not Cover? This warranty does not cover any
steel parts; plastic parts; flex cord; damages caused by negligence, misuse,
tampering, alteration, failure to follow safety, operation or maintenance
instructions; appliances purchased through any internet auction site or from
any other outlet that is not an authorized reseller; or alteration or removal
of the model number or other identifying marks on the appliance or the
packaging. Further, this warranty does not cover normal wear and tear.
How to make a warranty claim.
SAVE YOUR ORIGINAL RECEIPT. Then Either:
(A) Return the appliance with the original receipt to the professional salon or
professional salon chain from which it was purchased where the appliance
may be exchanged at no charge, depending on the reseller's exchange policy
(terms and conditions may vary depending on store's exchange policy);
or
(B) Contact Farouk Systems, Inc. Customer Service at (800) 237-9175 if
you have any questions regarding your tool. Send your tool, along with any
completed warranty card that accompanied the tool at time of purchase, the
original receipt indicating the location and date of purchase and a check or
money order made payable to Farouk Systems, Inc. for $15 to cover shipping
and handling, to the following address (United States Only: California
residents are not required to send payment.):
Attention: Customer Service
Farouk Systems, Inc.
880 E. Richey Rd.,
Houston, TX 77073
We strongly recommend tracking your shipment using UPS, Federal Express
or Registered Mail and keeping the tracking number for your records. You
are responsible for the shipping charges to send your appliance to Farouk
Systems, Inc. Farouk Systems, Inc. is not responsible for lost or stolen items
or tools that are lost during shipping to Farouk Systems, Inc.
How Does State Law Apply? This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
Some states do not allow limitations on how long an implied warranty lasts, so
the above limitation of implied warranties may not apply to you.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply
to you.
Thank you again for your purchase. We appreciate the opportunity to serve
our customers.
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