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Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty
support or repair. Once assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may need any assistance.
For questions or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a Product
Support representative. You may also find information on our website
at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the Horizon Online
Repair Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please Note that original boxes may be
included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Repair Request is available at
www.horizonhobby.com http://www.horizonhobby.com under the Repairs tab.
If you do not have internet access, please contact Horizon Product Support to
obtain a RMA number along with instructions for submitting your product for
repair. When calling Horizon, you will be asked to provide your complete name,
street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of the
problem. A copy of your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue
with a battery, please contact the appropriate Horizon Product
Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty conditions
have been met, your Product will be repaired or replaced free of charge. Repair
or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for repair you are agreeing to payment
of the repair without notification. Repair estimates are available upon request.
You must include this request with your repair. Non-warranty repair estimates
will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashiers checks, as well
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