Other Software Problems; Dell Diagnostics - Dell Latitude ATG D620 Guide De Référence Rapide

A solid blue screen appears
T U R N T H E C O M P U T E R O F F
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart
your computer.

Other Software Problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G
I N F O R M A T I O N
—
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B A C K U P Y O U R F I L E S I M M E D I A T E L Y
U S E A V I R U S - S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
S
S C A N T H E C O M P U T E R F O R S P Y W A R E
pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected
with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an
upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for
the keyword spyware.
R U N T H E D E L L D I A G N O S T I C S
is related to a software problem.

Dell Diagnostics

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups and Software
Problems" on page 18 and run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE:
The Dell Diagnostics works only on Dell™ computers.
NOTE:
The Drivers and Utilities CD is optional and may not ship with your computer.
Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD (also
known as the ResourceCD).
— If you are unable to get a response by pressing a key on your keyboard or moving your
.
— If you are experiencing slow computer performance, you frequently receive
— See "Dell Diagnostics" on page 19. If all tests run successfully, the error condition
, F L O P P Y D I S K S , O R C D S
Quick Reference Guide
.
T A R T M E N U
S .
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