Troubleshooting - Philips SENSEO HD7864 Mode D'emploi

12 Troubleshooting

This chapter summarises the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a
list of frequently asked questions or contact the Consumer Care Centre in your country.
Problem
The light in the on/off
button continues to
flash slowly.
The light in the on/off
button continues to
flash rapidly.
When I push one of
the buttons, nothing
happens.
Water leaks from the
machine.
Solution
You have not yet flushed the machine. See chapter 'Preparing the machine
for use'.
You have used the SENSEO
metres above sea level. This has caused the water in the machine to start
boiling before it has reached the required temperature, which prevents the
machine from functioning properly. Switch off the machine and no longer use
it at altitudes higher than 2200 metres above sea level.
Make sure that:
the water reservoir is placed properly;
there is enough water in the water reservoir (i.e. above the q MIN level if
you want to brew 1 cup);
the ambient temperature is not lower than 10°C. If it is, the machine
does not function properly.
Make sure you have inserted the plug properly into the wall socket. Also
make sure you have closed the lid and locked the lid lever. If the lid is not
closed or the lid lever is not pushed until it locks with a click, the machine
does not work.
You may have filled the water reservoir beyond the MAX level. Never fill
the water reservoir beyond this level.
Perhaps the sieve in the centre of the pod holder is clogged. If it is, unclog
the sieve by holding the pod holder under a running tap. If necessary, use a
washing-up brush or a pin to unclog the sieve.A
Check if the coffee pod is placed properly in the centre of the pod holder.
Check if the sealing ring is not stuck under the edge of the water
distribution disc (see drawing at the beginning of this user manual).
It is perfectly normal for some drops of water to spill onto the worktop.
This may happen, for instance, when you place or remove the water
reservoir. Be careful when you remove used coffee pods, for there may still
be some water on the pods.
Perhaps you removed the water reservoir when the coffee machine was
heating up. This may cause some water to leak out of the machine (this
water normally ends up in the water reservoir).
If none of the above solutions solve the problem, contact the Philips
Consumer Care Centre in your country.
coffee machine at an altitude higher than 2200
®
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