Troubleshooting; Regulatory Approvals - U.S.Robotics R24.0250.00 Guide D'installation

Troubleshooting

Troubleshooting
None of the LEDs are illuminated when the ADSL modem is powered on.
Possible Solution:
Check the connection of the AC power adapter to the ADSL modem and to the wall outlet.
The initialization of the DSL connection failed.
Possible Solution:
Make sure that the DSL cable is properly connected in the DSL port on the rear of the ADSL modem
and in the phone wall jack in your home. The DSL LED on the front of the ADSL modem should be illu-
minated.
Possible Solution:
Make sure that your VPI, VCI, type of encapsulation, and type of multiplexing settings match the infor-
mation that was provided by your DSL service provider. Refer to the User Guide for more information.
I cannot connect to my ISP.
Possible Solution:
Check to see if the DSL LED on the front of the ADSL modem is illuminated. If it is not illuminated,
make sure that the DSL cable is properly connected in the DSL port on the rear of the ADSL modem
and in the phone wall jack in your home.
Possible Solution:
Check to see if the LAN LED on the front of the ADSL modem is illuminated. If it is not illuminated,
make sure that the Ethernet cable is properly connected in the ENET port on the rear of the ADSL
modem and in the Ethernet jack in your computer.
Possible Solution:
Make sure that your VPI, VCI, type of encapsulation, and type of multiplexing settings match the infor-
mation that was provided by your DSL service provider. Refer to the User Guide for more information.
Possible Solution:
Verify that you have entered your correct login name and password for your DSL service provider.
Possible Solution:
Make sure that your TCP/IP property settings match the information supplied by your service provider.
Most service providers require that the computer obtain an IP address directly from the provider using
DHCP. On the network configuration control panel, click the Obtain IP address automatically button
and the Obtain DNS server address automatically button.
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Regulatory Approvals

Are You Still Having Problems?
1. Call the dealer who sold you this U.S. Robotics product.
The dealer may be able to troubleshoot the problem over the phone or may request that you bring the
product back to the store for service.
2. Call the U.S. Robotics Technical Support Department.
Technical questions about U.S. Robotics products can also be answered by technical support special-
ists.
Country Voice
China 10800 650 5108
Hong Kong 800 90 3191
India Delhi - 11 6284198/ 99/ 18/ 19
Hyperbad - 40 6261600/ 01/ 02/ 03
Calcutta - 33 216 1800/ 01
Chennai - 44 851 5273/ 74
Bombay - 22 8252188/ 93/ 94/ 95
Bangalore - 80 2380303/ 04
Indonesia 001 803 65 7402
Japan (03) 5495 9408
Korea
Malaysia 1800 80 1554
Philippines 1800 1 651 0215
Singapore 65 784 9910
South Korea 00798 651 7135
Taiwan 0080 65 1349
Thailand 001 800 65 6252
Australia 1 800 628 324
New Zealand 0800 877 43
Austria 07 110 900 116
Belgium (Flemish) +32 (0) 70 233 545
Belgium (French) +32 (0) 70 233 546
Denmark +45 7010 4030
Finland +358 98 171 0015
France 080 307 0693
Germany/Hungary 01805671548
Ireland +44 870 844 4546
Israel
Italy 848 80 9903
Luxembourg +352 342 080 8318
Middle East/Africa +44 870 844 4546
Netherlands 0900 20 25 857
Norway +47 (0) 23 50 0097
Poland
Portugal +35 11 415 4034
Spain 902 117 964
Sweden +46 (0) 851 992 035
Switzerland +0848 840 200
UK 0870 8444 546
For current support contact information, go to the following Web site:
http://www.usr.com/
Regulatory Approvals
FCC Declaration of Conformity
We declare under our sole responsibility that the U.S. Robotics ADSL Ethernet Modem to which this declaration relates, is in con formity
with the following standards or other normative documents:
ANSI C63.4-1992 Methods of measurement
Federal Communications Commission 47 CFR Part 15, subpartB
15.107 (e) Class B Conducted Limits
15.109 (g) Class B Radiated Emissions Limits
Telecom: (U.S.) FCC Part 68, (Canada) Industry Canada (CS-03)
Online Support Hours
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