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Trouble Shooting
Symptoms
The pilot flame cannot be
ignited.
The pilot flame is on but
the main burner will not
ignite
It has a "Pop" sound when
gas supply is turned off.
Burners have yellow tips
and creating black soot.
The above trouble shooting guide are for reference only. If any failure occurs, please stop using, and
inform the professional technicians to check and repair. Safety is first and maintenance should be
done after the power supply and gas supply are shut down.
Range Owner's Manual Rev 20180822
Causes
1. The gas pressure is not
enough.
2. The nozzle is blocked.
3. Connection of the
thermocouple is loose.
4. The thermocouple is defective.
5. The gas control valve is
malfunctioning.
1. The gas pressure is not
adequate.
2. The main burner orifice is
blocked.
3. The gas control valve is
defective.
1. The burner orifice is not the
correct size for the type of gas
being supplied to the range.
2. The air shutter is not adjust
properly.
3. The gas pressure is too low.
4. The gas supply connection is
not the correct size.
1. The burner orifice is not the
correct size for the type of gas
being supplied to the range.
2. The air shutter is not adjusted
properly.
3. The gas pressure is too low.
4. The volume of gas being
supplied to too low.
1. Adjust the relieve valve to get a
proper pressure.
2. Unblock the nozzle.
3. Tighten the thermocouple.
4. Replace the thermocouple
5. Please replace the gas control
valve.
1. With the use of a manometer,
adjust the pressure regulator to
the proper pressure setting on
the data tag.
2. Unblock the burner orifice.
3. Replace the gas control valve.
1. Check the orifice size to be sure
it is correct for the gas supply.
2. Adjust the air shutter on the
burner.
3. With the use of a manometer,
adjust the pressure regulator to
the proper pressure setting on
the data tag.
4. Verify that the connection type is
at least ¾" inside diameter and
of commercial grade. Check with
your installer for correction.
1. Check the orifice size to be sure
it is correct for the gas supply.
2. Adjust the air shutter on the
burner.
3. With the use of a manometer,
adjust the pressure regulator to
the proper pressure setting on
the data tag.
4. Verify that the connection type is
at least ¾" inside diameter and
of commercial grade. Check with
your installer for correction.
14
For Warranty Service Call 866-909-2855
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