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Customer Service
Contact our Customer Service if your appliance needs
repair. Our Customer Service (see below) will be happy
to supply you with details how to obtain a service repair.
Before Calling for Service
Before calling Customer Service, consider the
suggestions and instructions below:
Problem
Burner(s) do not light/igniters do not
spark
Burner flame goes out unexpectedly Ensure that there is no draft in the room.
The igniters spark even though the
knobs are in the off position
Cooking results are not what was
expected
How to Obtain Warranty Service
To obtain warranty service for your Product, you should
contact Bosch Customer Service at 1-800-944-2904 to
schedule a repair.
Model (E) number and FD number
When you contact our service, please have the Model
(E) number and the FD number for your appliance
available.
You can find this information on the rating label
on the back side of the appliance
▯
on the underside of the projecting control panel
▯
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Suggestion
Ensure that the gas shut-off valve is in the "ON" position and the gas supply
▯
to the house is not shut off.
Ensure that the burner caps and burner bases and the burner ports are not
▯
clogged. Clear ports with a wire or straightened paper clip if clogged.
Make sure the igniters are clean and dry.
▯
Check the power supply. It should be properly grounded with the correct
▯
polarity. Ensure that the unit is fully plugged in to the outlet and the circuit
breaker is not tripped.
When the electrical power connection has been activated at the first power-up
or reconnected after an outage, the igniters may spark once or twice, even
though all burner knobs are in the "OFF" position.
Check the level of the cooktop burner during installation.
▯
Cooking pan does not fit on the surface being used.
▯
The cookware is not the recommended type or size. See "Notes regarding
▯
cookware" and "Baking pans and dishes".
Questions? Please contact us. We look forward to
hearing from you.
CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
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