Guarantee And Service; Frequently Asked Questions - Philips HR1866 Mode D'emploi

Environment
- Do not throw away the appliance with the normal household waste at the end of its life, but
hand it in at an official collection point for recycling. By doing this, you help to preserve the
environment (Fig. 13).

guarantee and service

If you need service or information or if you have a problem, please visit the Philips website at www.
philips.com or contact the Philips Consumer Care Centre in your country (you find its phone
number in the worldwide guarantee leaflet). If there is no Consumer Care Centre in your country,
go to your local Philips dealer.
troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem
The appliance does
not work.
The appliance makes a
lot of noise, gives off
an unpleasant smell, is
too hot to touch, gives
off smoke etc.
The filter is blocked.
The filter touches the
feeding tube or
vibrates strongly
during processing.
Juice splashes out of
the spout during
juicing.

Frequently asked questions

This chapter lists the questions most frequently asked about the appliance. If you cannot find the
answer to your question, contact the Consumer Care Centre in your country.
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Solution
The appliance is equipped with a safety system. If the parts have not
been assembled properly, the appliance does not work. Check whether
the parts have been assembled in the right way, but switch off the
appliance before you do so.
Check if any fruit or vegetable is stuck in the sieve. If so, switch off the
appliance, remove the stuck part and start juicing again. It is common for
a new appliance to produce an unpleasant smell or emit a little smoke
when it is first used. The phenomenon stops after you have used the
appliance a few times. The appliance may also produce an unpleasant
smell or emit some smoke if it has been used too long. In this
case switch off the appliance and let it cool down for 60 minutes. If the
problem persists, contact the Philips Consumer Care Centre in your
country.
Switch off the appliance, clean the feeding tube and the filter and
process a smaller quantity.
Switch off the appliance and unplug it. Check if the filter is
placed properly in the juice collector. The ribs in the bottom of the filter
have to fit properly onto the driving shaft. Check if the filter is damaged.
Cracks, crazes, a loose grating disc or any other irregularity may cause
malfunction.
If you detect any cracks or damage in the filter, do not use the appliance
anymore and contact the Philips Consumer Care Centre in your country
for replacement of the filter.
The spout is in upward position. Make sure the spout is in downward
position during juicing.
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