U.S.Robotics 56K Faxmodem USB Instructions D'installation page 9

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ROUBLESHOOTING
PROBLEM: My software isn't recognising my modem.
Possible solution:
Your communications software may not function properly if you have more than one
version of the software installed, you are using an older version, or you have more than one
communications software package installed on your system. We highly recommend using
the communications software provided with your modem on the Installation CD-ROM.
Possible solution:
You may not have the correct modem type selected in your software or in Windows.
Windows 98 and Me users, click Windows Start, Settings, and Control Panel. When
Control Panel opens, click Modems. Windows 2000 users, click Windows Start, Settings,
and Control Panel. When Control Panel opens, click Phone and Modems and then click
the Modem tab. You will see a list of installed modems. You can also add, remove, or view
the properties of modems from this window. The U.S. Robotics modem you have installed
should be present in the list of installed modems. If none of the modem descriptions in the
list matches your U.S. Robotics modem or no modems are listed, your modem is not
installed properly. Try reinstalling your modem.
Possible solution:
If you are using Dial-Up Networking, it may not be configured correctly. Check your
configuration and make sure you have the correct modem selected. Double-click My
Computer, double-click Dial-Up Networking, right-click the connection you are trying to
use, and click Properties. Make sure that the description in the modem box matches the
description of the modem you are using. If it doesn't match, select the proper modem
description.
PROBLEM: My modem won't dial out or doesn't answer incoming calls.
FOR BOTH DIALING AND ANSWERING PROBLEMS:
Possible solution:
You may have a bad phone cord connection to your modem, or your phone cord may be
plugged into the wrong jack. The phone cord should be plugged into the jack labeled
TELCO on the modem and into the wall phone jack. Use the phone cord included in your
modem's box if possible.
OFFICE USERS:
Possible solution:
You may have plugged your modem's phone cord into a digital line. Contact the
department responsible for your phone system if you are unsure whether your phone line is
digital.
If your phone system requires dialing a prefix (generally "0" or "9") to access an outside
line, be sure to add this prefix before the number you are dialing.
VOICE MAIL USERS:
Possible solution:
If you have voice mail provided by your local phone company, your dial tone may be altered
when messages are waiting. Retrieve your voice mail to restore your normal dial tone.
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