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When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money
by enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors:
1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You
can usually solve those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5. Refer
to the diagrams to help locate indicated parts.
For the sake of troubleshooting and in order for this guide to assist you, look at the heat level setting to see which
light is flashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the "On/Off" Switch to "OFF"
does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All
other work should be done by a trained technician.
STOVE SHUTS OFF AND THE #2 LIGHT FLASHES
Possible Causes:
Airflow switch hose or stove attachment pipes for hose are
blocked.
The air inlet, burnpot, interior combustion air chambers,
combustion blower, or exhaust pipe are blocked with ash
or foreign material.
The firebox is not properly sealed.
Vent pipe is incorrectly installed.
The airflow switch wire connections are bad.
The gray wires are pulled loose at the Molex connector on
the wiring harness.
Combustion blower failure.
Control board not sending power to combustion blower.
Control board not sending power to air switch.
Air switch has failed (very rare).
Trouble Shooting Guide
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Possible Remedies: (Unplug stove first when possible)
Unhook air hose from the air switch and blow through it. If air
flows freely, the hose and tube are fine. If air will not flow through
the hose, use a wire coat hanger to clear the blockage.
Follow all cleaning procedures in the maintenance section of
the owner's manual.
Make sure the door is closed and that the gasket is in good
shape. If the ash door has a latch, make sure the ash door is
properly latched and the gasket is sealing good. If the stove
has just a small hole for the ashes to fall through under the
burnpot, make sure the slider plate is in place to seal off the
firebox floor.
Check to make sure vent pipe installation meets criteria in this
manual.
Check the connectors that attach the gray wires to the air
switch.
Check to see if the gray wires are loose at the Molex connector.
With the stove on, check to see if the combustion blower is
running. If it is not, you will need to check for power going to
the combustion blower. It should be a full current. If there is
power, the blower is bad. If there is not, see next row.
If there is no current going to the combustion blower, check all
wire connections. If all wires are properly connected, you have
a bad control board.
There should be a 5-volt current (approximately) going to the
air switch after the stove has been on for 30 seconds.
To test the air switch, you will need to disconnect the air hose
from the body of the stove. With the other end still attached
to the air switch, very gently suck on the loose end of the hose
(you may want to remove the hose entirely off the stove and
the air switch first and make sure it is clear). If you hear a click,
the air switch is working. BE CAREFUL TOO MUCH VACUUMING
CAN DAMAGE THE AIR SWITCH.
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