Sage the Dual Boiler BES920 Guide Rapide page 23

TROUBLESHOOTING
PAGE HEADER.....
PROBLEM
Espresso runs out
around the edge of
the portafilter.
and/or
Portafilter comes
out of the group
head during an
extraction.
Unable to set auto
start time.
E1, E2 or E3 error
message on LCD
screen.
Coffee puck is
sticking to the
shower screen.
Pumps continue
to operate / Steam
is very wet / Hot
water outlet leaks.
POSSIBLE CAUSES
• Portafilter not inserted in
the group head correctly.
• There are coffee
grounds around the
filter basket rim.
• Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce
the friction required
to hold the portafilter
in place whilst under
pressure during an
extraction.
• Too much coffee in the
filter basket.
• Clock not set.
• An error that cannot
be reset by the user
has occurred.
• This is normal and
happens occasionally.
The dry puck feature
creates a slight
vacuum on top of the
coffee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the filter
basket.
WHAT TO DO
Ensure portafilter is rotated to the right
until the handle is past the centre and is
securely locked in place. Rotating past the
centre will not damage the silicone seal.
Clean excess coffee from the rim of the
filter basket to ensure a proper seal in
group head.
Always ensure filter basket and portafilter
are dried thoroughly before filling with
coffee, tamping and inserting into the group
head.
Trim coffee dose using the RAZOR™
dosing tool after tamping.
Set clock.
Contact Sage Customer
®
Service Centre UK.
We recommend using cold, filtered water.
We do not recommend using water with no/
low mineral content such as de-mineralised
or distilled water. If the problem persists,
contact Sage Customer Service Centre.
®
EN
23