Troubleshooting - Napoleon Altitude X Série Manuel Du Propriétaire

symptom
Flame is a blue, Blockage in vent.
lazy, transparent flame
White / grey film forms Sulphur from fuel is being
on glass. depos
surfaces.
Exhaust fumes smelled Appliance may be leaking
in room, headaches.
exhaust fumes into the room.
Pilot will not light. Makes No siginal from remote with no
noise with no spark at
pilot ignition.
pilot burner.
Pilot sparks but will Gas supply.
not light.
Out of propane gas.
Remote control (if equipped).
Battery holder (including Battery holder (including wall
switch) is in "off" switch) mounted upside down.
position; burner comes
Battery holder (including switch)
on.
and/or wire is grounding.
Faulty wire
Remote control and/or Remote control lights but
battery holder (including no spark or flame. (Remote is
locked out).
switch) is not functioning
properly.
Battery holder (including switch)
or remote has low battery.
Error with synchronizing.
Remote too far away from
battery holder (including switch).
Flames are very Door is open.
aggressive.
Appliance won't No power to the system.
perform any
Battery holder (including switch)
functions.
in wrong position (if equipped).
Battery holder, battery holder
(including switch) and/or remote
control isn't operational.
problem
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ited on glass, logs, or -
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9.0 troubleshooting

test solution
Remove blockage. In really cold conditions, ice buildup may
occur on the terminal and should be removed as required.
Clean the glass with a recommended gas fireplace glass
cleaner. DO NOT CLEAN GLASS WHEN HOT.
If sulphur deposits are not cleaned off regularly, the glass may
become permanently marked.
Check firebox glass door was properly reinstalled after cleaning
If not recti fi ed, turn off appliance. Contact a qualified technician.
Reprogram receiver code.
Replace battery holder (including switch), if applicable.
Contact a qualified technician.
Fill the tank.
Follow reprogramming instructions for specific remote
installed with your appliance.
Replace remote control.
Reverse.
Replace.
Check for ground (short); repair ground or replace wire.
Replace.
Reset by turning power source off then on.
note:
Replace batteries.
Reset battery holder (including switch) and remote control.
Refer to "wiring diagram" section in the Installation manual.
Ensure door is secured properly. If not rectified, contact a
qualified technician.
Check breaker to verify it's in the "on" position.
Verify that the 3 position switch on the battery holder (including
switch) is in the remote position (middle).
Check battery power and battery orientation.
troubleshooting
W415-1939 / C / 05.26.21
EN
21