General Trouble Shooting - Tanita TBF-300A Mode D'emploi

12. General Trouble Shooting

Listed below are common problems and simple solutions.
Please refer to the Technical Notes Booklet for answers to questions regarding accuracy.
Problem
•Confirm that the AC adapter is properly connected to the unit.
The Unit Does Not Turn On when the
•Make sure the AC adapter is plugged into a functioning wall outlet
[ON/OFF] key is pressed
•Make sure only the original Tanita AC adapter is being used.
•E - 01 is displayed when impedance shows abnormal value as compared to
height and weight.
•Do not step off the weighing platform until all of the bubbles disappear, and the
control box emits a short beep.
"E-01" is displayed •Please make sure the subject measures in bare feet, and that the feet are in contact
with the electrodes.
•If the individual is wearing thin nylons or has thick calluses, place 0.5cc of
conductant (saline, water) in the center of each electrode. Thick nylons or socks
will produce an E-01 reading. They must be removed.
•E - 11 is displayed when there is a loose connection between the control box and
the weighing platform.
"E-11" is displayed •Confirm that none of connections between the scale and control box are loose or
unplugged.
•There may be excessive vibration which will disturb the measurement process.
•E-12/13/14 are shown when an internal malfunction has occurred. Please call
"E-12/13/14" are displayed
your nearest Tanita office or dealer.
•Make sure the subject was measured with bare feet, and the feet were in contact
with the electrodes. If the subject is wearing thin nylons or has thick calluses,
"E-16" is displayed place 0.5cc of conductant (saline, water) in the center of each electrode.
•Do not step off the weighing platform until all of the "bubbles" disappear, and
the control box emits a small beep.
•Confirm the number of print outs chosen is more than "0". (see P.19 or P.25)
•Confirm that the correct brand of printer paper is being used.
No Print Out •Confirm that the printer paper is being fed in the proper direction. Printer paper
will only make an impression on one specially treated side.
•Confirm that the printer is not jammed. (See P.34)
•The Target Section (Section 2) will not print out if the selected Target Body Fat %
Section 2 of the print out is missing is [0]. Select a Target Body Fat % value between 4% ~ 55% to activate the print
out.
Section 3 of the print out is missing •The "Wrestler Section" (Section 3) will not print out if the "Wrestler Mode" is
deactivated. See P.21 ~ 23 for further instructions on activating "Wrestler Mode".
(TBF-300A)
•Printer paper has run out. Either press the [CE] key to continue with no print out,
or put another roll in the paper dispenser. (see P.16).
"P-End" is displayed
•Confirm that the printer paper is being fed properly.
•Check the Paper Release Lever to make sure it is in the correct "Down" position.
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Solution
Problem
is Displayed
•The maximum weight capacity has been exceeded.
•Do not stand on the weighing platform while entering personal data. Stand on
is Displayed
the weighing platform only after the flashing arrow appears next to "Step On".
•Confirm the number of print outs chosen is more than "0".
•Confirm that there is no paper jam in the printer.
[FEED] key is Not Functioning
[FEED] key is inoperative in the "Weight Only" function. Use "Body
Composition Measurement" if a printout is desired.
Solution
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