Warranty - Ogawa OG5500 Manuel D'instruction

OGAWA CONSUMER WARRANTY
Ogawa products have the following warranty:
This Ogawa massage chair provides a one year in-home service warranty and a two-year parts warranty.
Ogawa customer service will not issue Return Material Authorizations (RMAs) for products. Ogawa products
will be either repaired by the consumer or by an in-home technician. Ogawa will not issue Return Material
Authorizations (RMAs) for buyer's remorse.
Service And Technical Support
Consumers may contact customer service department at 1-888-270-8538 between 8:00am- 4:00pm MST,
Monday through Friday, email us at support@ogawaworld.ca or visit our web at www.ogawaworld.ca for
warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt)
when they contact the Ogawa service department regarding a repair.
A Ogawa customer service representative will attend to most consumer inquiries, but in some cases a
technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Ogawa customer service will verify that the unit
has failed and provide instructions for repairing a unit. All applicable repairs, parts, shipping, handling,
local tax and a "per incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Extended Warranties:
Ogawa offers extended warranty programs to enhance ownership of Ogawa product. Extended warranty provides:
3-year limited repair or replacement massage chair warranty with on-site service.
Please visit www.ogawaworld.ca for the latest terms and pricing for extended warranties.
Product Repairs
Many Ogawa product repairs may be performed by the consumer in their own home with parts and
instructions supplied by Ogawa such as remote controller replacements that don't require a technician.
Canadian consumers may contact Ogawa's customer service department at 844-438-6429 between 9:00 am
and 5:00 pm PST, Monday through Friday for warranty or service issues.
• Floor Models and Demonstration Units have a prorated warranty period that begins the
day the model is placed on the floor and connected to an electrical outlet by the retail partner.
Proof of purchase is required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a "per incident" charge.
• Warranty Coverage Period - Warranty coverage starts at the time that the consumer
PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty
time period is measured by continuous calendar days based on a seven-day week.
• Field Service – Ogawa customer service department will diagnose and schedule an
authorized service provider to repair the chair in the consumer's residence.
• Parts - All parts deemed necessary for repairs will be shipped to the consumer at no
charge by the Ogawa service department.
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