Service; How To Obtain Service Or Parts; Self Help; Use These Suggestions Before Calling For Service To Avoid Service Charges - Bosch HEI8054U Mode D'emploi

Service

How to Obtain Service or Parts

To reach a service representative, see the contact
information at the front of the manual. Please be prepared
with the information printed on your product data plate
when calling.
Product Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting service.
The data plate is located on the back side of the drawer
front. Open the drawer to view it.

Self Help

Cooktop Troubleshooting
Use these suggestions before calling for service to avoid
service charges.
Cooktop Problem
Element cycles more than
usual
A slight odor is noticeable
when an element is turned on
Cooktop controls will not turn
on
Scraper is not working
properly.
Cooking results are not what
was expected.
Element cycles on the highest
setting
Water takes too long to boil
English 37
Possible Causes and Suggested Solutions
Pan base is warped and not making full contact with heating surface.
Base diameter of pan is too small for the size of the element.
Pan ingredients have boiled dry.
Material of pan is a poor heat conductor; heat transfers too slowly.
This is normal with new cooktops and will disappear after several uses.
Range is not receiving power. Check the power source to see if a fuse has blown or if
the circuit breaker tripped. Check cord to see if it is inserted completely into outlet.
Cooktop panel is locked. Press and hold Panel Lock until indicator light turns off.
The scraper blade is dull. The scraper is packaged with single-edge, stainless steel
blades. Replace with a standard single-edge blade.
The cooktop is not level. Adjust leveling legs on bottom of range.
Cooking pan is not the appropriate size or type. See "Cookware Selection Guide".
This is normal. The temperature limiter operates automatically to protect the glass
ceramic surface from extreme high temperature damage.
Time to boil can vary greatly depending on environmental conditions. See "Boiling
Water" in this manual for tips to decrease time to boil.
.