Latchways R20 Série Mode D'emploi page 19

This Latchways free of charge service may only be obtained against a validly entered warranty registration on
the Latchways website http://warranty.latchways.com, detailing (a) the purchasers name and contact details,
(b) the retailer's name and address, (c) the model name and serial number and (d) the date of purchase of the
product. Latchways reserves the right to refuse warranty service if this information is not complete or has been
removed or changed after the original purchase of the product by the consumer from the retailer. Latchways
further reserves the right to replace the defective product with another equivalent product which has the same
or similar quality to the defective product, instead of repairing the defective product.
8.2 Warranty period
This warranty is valid for one year from the date of purchase by the consumer, as evidenced by the
aforementioned documents.
8.3 To obtain warranty service
Warranty service is available by calling Latchways Sales Coordinator to obtain a Returns Material Authorisation
(RMA) number and then returning the defective product to Latchways, Goods In Department, Hopton Park,
Devizes, Wiltshire, SN10 2JP, UK. Any costs of secure transportation of the product to and from Latchways
will be borne by the customer. RMA goods should be free from any hazardous materials before being returned
to Latchways.
8.3.1 Limitations
Latchways does not warrant the following:
specific technical or safety standards or specifications, or any other costs to adjust the product as result of
any specifications which have changed since the delivery of the product.
specifications in a country other than the country of purchase.
– Improper use, handling or operation of the product as referred to in the user instruction manual and/
or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks,
corrosion, dirt, water or sand damage.
– Repairs, modifications or cleaning not authorised by Latchways.
– Use of spare parts or consumables which are not supplied by Latchways or are not compatible
with product.
– Inadequate packaging of the product when returning it to Latchways.
– Accidents or disasters or any cause beyond the control of Latchways, including but not limited to
lightening, water, fire, or public disturbances.
8.4 Statutory rights
This warranty does not affect the consumer's statutory rights under applicable national legislation in force, nor
the consumer's rights against the retailer arising from the sales/purchase contract. In the absence of applicable
national legislation, this warranty will be the consumer's sole and exclusive remedy, and neither Latchways nor
its subsidiaries shall be liable for any incidental or consequential damage for breach of any expressed or implied
warranty for this product.
Personal Rescue Device
User Instruction Manual
19
UK