Horizon Hobby Dynamite FUZE Manuel D'utilisation page 12

EN
For questions or assistance, please direct your
email to productsupport@horizonhobby.com, or
call 877.504.0233 toll free to speak to a Product
Support representative. You may also find
information on our website at www.horizonhobby.
com.
Inspection or Services
If this Product needs to be inspected or serviced,
please use the Horizon Online Service Request
submission process found on our website or
call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note
that original boxes may be included, but are not
designed to withstand the rigors of shipping
without additional protection. Ship via a carrier
that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted
at our facility. An Online Service Request is
available at http://www.horizonhobby.com under
the Support tab. If you do not have internet
access, please contact Horizon Product Support
to obtain a RMA number along with instructions
for submitting your product for service. When
calling Horizon, you will be asked to provide your
complete name, street address, email address
and phone number where you can be reached
during business hours. When sending product
into Horizon, please include your RMA number, a
list of the included items, and a brief summary of
the problem. A copy of your original sales receipt
must be included for warranty consideration. Be
sure your name, address, and RMA number
are clearly written on the outside of the
shipping carton.
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NOTICE: Do not ship Li-Po batteries to
Horizon. If you have any issue with a Li-Po
battery, please contact the appropriate
Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must
include your original sales receipt
verifying the proof-of-purchase date.
Provided warranty conditions have been met,
your Product will be serviced or replaced free of
charge. Service or replacement decisions are at
the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered
by warranty service will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of the
retail purchase cost. By submitting the item
for service you are agreeing to payment of the
service without notification. Service estimates
are available upon request. You must include
this request with your item submitted for service.
Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to
Horizon for service, you are agreeing to Horizon's
Terms and Conditions found on our website
http://www.horizonhobby.com/Service/Request/.