Submitting A Warranty Claim; Repair When The Warranty Period Has Expired - Rollz flex Manuel D'utilisation

3. Rollz warranty
Please register your Rollz product by completing the registration form at www.rollz.com. Please make
sure to enter the serial number of your Rollz Flex, which is located on the backside of the right hinge
tube.
In the unlikely event that something is wrong with your Rollz Flex, please contact your supplier first
and show your purchase receipt. In some cases, your supplier will be able to repair the defect. In
other cases, your supplier will contact your local Rollz distributor to find a solution as quickly as
possible, in accordance with the following warranty conditions.
3.1 What does the manufacturer's warranty mean?
As a manufacturer, Rollz International BV (hereafter "Rollz") gives a guarantee on the Rollz Flex
produced by it (hereinafter "the product") under the following conditions:
1. Rollz gives a 5-year warranty on material and construction faults on the frame during normal use
and maintenance.
2. All other parts are subject to a general warranty period of 24 months, with the exception of
normal wear and tear due to use.
3. The guarantee period applies from the date of purchase as stated on the proof of purchase.
4. The warranty gives the right to repair, expressly not on exchange or return of a product.
5. The warranty period is never extended, even in case of repairs.
6. The Rollz distributor in your country is responsible for transport to and from the shop where the
product was purchased ("the supplier") at its own risk, but only if it concerns a repair covered by
the warranty. The method of shipment is determined in consultation with the supplier.
7. The warranty can only be invoked if you provide the following to the Rollz distributor in your
country, together with the defective product: the purchase receipt with the purchase date and a
clear description of the complaints.
8. The warranty is not transferable and can therefore only be invoked by the first owner.
9. The warranty does not affect other legal rights you may have by law.
3.2 What is not covered by the manufacturer's warranty?
The manufacturer's warranty does not apply in the following situations:
1. If you have made changes, modifications or repairs yourself (or if these have been carried out by
others) without prior written permission from the Rollz distributor in your country or the supplier.
2. Incorrect assembly or installation of parts of third parties that are not suitable for the product.
3. If defects are caused by neglect or an accident and / or use or maintenance deviating from what
is advised in the manual.
4. Unintentional damage, abnormal use, incorrect storage or inadequate care.
5. If the serial number is damaged or removed.
6. Customer dissatisfaction with the product in terms of dimensions, weight, functionality, color or
20
design.
7. Damage to the product as a result of normal wear and tear.
8. Any discoloration of the frame or parts under the influence of direct or indirect sunlight.
9. Damage caused by improper use or as a result of non-compliance with the instructions in the
manual.
10. Costs of shipping the rollator and / or parts to the Rollz distributor in your country if the warranty
period has expired.
3.3

Submitting a warranty claim

Keep the purchase receipt and make a copy for yourself. In the event of a defect or if you wish to
submit a claim covered by this manufacturer's warranty, please contact your supplier first. Your
supplier will then contact the Rollz distribitour in your country if necessary. If the supplier is no longer
available, you can ask the Rollz distribitour in your country to refer you to the nearest supplier.
3.4

Repair when the warranty period has expired

Have you had your Rollz product for more than two years and is it necessary to repair something?
Please contact your supplier first. Your supplier will coordinate with the Rollz distribitour in your
country what is the best approach for you, so that your rollator will be back in optimal condition as
quickly as possible. You will be notified in advance of the costs of the repair.
21