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Chimney Cleaning
When wood pellets are burned slowly, they
produce tar and other organic vapors that combine
with expelled moisture to form creosote. The
creosote vapors condense in a relatively cool
oven chimney of a slow burning fire. As a result,
creosote residue accumulates on the chimney.
When ignited, this creosote makes an extremely
hot fire. The chimney should be inspected every
50 hours of use to determine when grease and/
or creosote buildup has occurred. When grease or
creosote has accumulated, it should be removed
to reduce risk of fire. Use a wire brush to clean the
screen area of the chimney outlet on the inside of
the grill with every 50 hours of use. The chimney
must be removed and thoroughly cleaned to
remove creosote and grease buildup every 200
hours of use.
Troubleshooting
Grill does not turn on.
Grill fails to turn on after switching the power button
to the on position.
1. Make sure the grill is plugged into a powered
outlet. Check the circuit breaker and/or GFCI
switch. Test the outlet using another appliance.
2. Unplug the grill and check the fuse located in
the front panel. If the fuse is blown replace only
with 4.0 Amp 125V 5x20mm Fast Blow Fuse.
Typical fuse marking will be 4A125V, F4A125V,
4A250V, or F4A250V. Make sure to confirm they
are a Fast Blow Fuse. Actual fuse dimensions are
5.2x20mm.
If problem cannot be resolved please call customer
service.
Controller Display Does Not Turn On After Update
1. Make sure the grill is plugged into a powered
outlet and the switch is in the on ("-") position.
2. Leave the switch in the on position for 2
minutes. The screen may be blank but it is
completing the update.
3. If display does not turn on, cycle power on the
controller. Wait 3 second in the off position. The
screen should now come on.
Connection Time Out
1. Exit and close the APP.
2. Cycle the power on the controller.
3. Wait 1 minute and the WiFi logo on the
controller will light up.
4. At this point open the APP and follow the APP
Quick Start Guide for connection instructions.
Grill does not heat up or digital readout displays
Flame Out
1. Turn Power Off
2. Check hopper for pellets
3. Check firebox to see if there are pellets in the
firebox. The easiest way to do this is to pull the
the burner clean-out lever. Then remove the
cup from the bottom of the grill and check for
pellets. Use a vacuum to clean-out any pellets
that may be in the bottom of the grill.
A. If there are a lot of pellets in the cup. Reinstall
the cup and close the burner clean-out, remove
the grill grates, grease tray, and heat deflector
and vacuum out any pellets in the bottom of
the grill. Try restarting the grill. If restarting the
grill does not work and pellets are getting to
the burner cup the heating rod may need to be
replaced.
B. If there are few or no pellets in the cup then turn
the dial to the feed position and see if pellets
fall out the bottom of the burner. If there are
no pellets, check to see if the auger is turning.
If the auger motor is turning but the auger is
not, there may be a sheared auger pin. You
can determine if the auger motor is turning by
watching the small white fan at the end of the
auger motor under the hopper. If the white fan
is turning the auger motor is on. If the white fan
is turning and the auger is not you will need to
replace the auger shear pin.
If problem cannot be resolved please call customer
service.
Digital Readout Displays RTD ERROR
1. Turn the power off and unplug the grill.
2. Check to make sure the sensor inside of the grill
is connected properly to the electronic board
under the hopper.
3. Call customer service for a replacement sensor.
Probe Temperatures Do Not Display (---)
1. Make sure the meat thermometer is connected
properly to the controller.
2. Call customer service for a replacement meat
thermometer.
Controller Displays Over Temp
This happens if the internal temperature of the grill
exceeds normal operating temperatures. The grill
must be cleaned before attempting to re-start the
grill.
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