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CARE & MAINTENANCE
CLEANING
Separate all parts. Wash all containers in warm, soapy water with a soft cloth.
• Hand-Washing
Wash blade assemblies in warm, soapy water using a dishwashing utensil with a handle to avoid
direct contact with the blades. Exercise care when handling blade assemblies, as the blades are sharp.
Thoroughly rinse and air-dry all parts.
• Dishwasher
Accessories are top-rack dishwasher safe but should NOT be cleaned with a heated dry cycle. Ensure
the blade assemblies are removed from their containers before placing in the dishwasher. Exercise care
when handling blade assemblies.
• Motor Base
Turn off the unit and unplug the motor base before cleaning. Wipe motor base with a clean, damp cloth.
DO NOT use abrasive cloths, pads, or brushes to clean the base.
STORING
For cord storage, wrap cord with hook-and-loop fastener near the back of the motor base. DO NOT
wrap the cord around the bottom of the base for storage. Store the unit upright and store all blade
assemblies inside or attached to their respective containers with their lids locked in place.
DO NOT store blended or unblended ingredients in the Single-Serve Cup with the Hybrid Edge™ Blades
assembly attached.
DO NOT stack items on top of the containers. Store any remaining attachments alongside the unit or in
a cabinet where they will not be damaged or create a hazard.
RESETTING THE MOTOR
This unit features a unique safety system that prevents damage to the motor and drive system should
you inadvertently overload it. If the unit is overloaded, the motor will be temporarily disabled. Should this
occur, follow the reset procedure below.
1 Unplug the unit from the electrical outlet.
2 Allow the unit to cool for approximately 15 minutes.
3 Remove the container's lid and blade assembly. Empty the container and ensure no ingredients are
jamming the blade assembly.
IMPORTANT: Ensure that maximum capacities are not exceeded. This is the most typical cause of
appliance overload.
If your unit needs servicing, please call Customer Service at 1 855 520-7816. So we may better assist you,
please register your product online at ninjakitchen.ca/register/guarantee and have the product on hand
when you call.
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, visit ninjakitchen.ca/page/parts-and-accessories.
ninjakitchen.ca
TROUBLESHOOTING GUIDE
WARNING:
To reduce the risk of shock and unintended operation, turn power off and unplug unit
before troubleshooting.
Display will show "INSTALL" once connected to power.
• Place container on base and rotate it clockwise until container clicks into place. Press the Power
button
to turn unit on, and the BlendSense™ program will illuminate, indicating the unit is ready
for use.
Display reads "ADD LIQUID " during the BlendSense Program.
• If the display reads "ADD LIQUID " during the BlendSense program, the unit detects more liquid
is needed to fully blend. Press START/STOP, remove the cup from the base, and add
of additional liquid. Reinstall the cup on the base, then press START/STOP to run the BlendSense
program again. Only available when using the Single-Serve Cup.
Display reads "Er".
• If the display reads "Er," unplug the unit from the electrical outlet and allow it to cool for 15 minutes.
Remove the container's lid and blade assembly and empty the contents to ensure no ingredients are
jamming the blade assembly.
Lid/Hybrid Edge™ Blades Assembly is hard to install on the cup.
• Set the cup on a level surface. Carefully place the lid or Hybrid Edge Blades Assembly on the top
of the cup and align the threads so the lid/Hybrid Edge Blades Assembly sits flat on the cup. Twist
clockwise until you have a tight seal.
Unit doesn't mix well; ingredients get stuck.
• Using the BlendSense program is the easiest way to achieve great results. The pulses and pauses
allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck,
adding some liquid will usually help.
• When filling the cup, start with liquids or yogurt, followed by fresh fruit or veggies, then leafy greens
or herbs. Next add seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won't stick to counter or tabletop.
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure (cutting
board, platter, plate, etc.).
Unit is difficult to remove from counter for storage.
• Place your hands underneath both sides of the motor base and gently pull the unit up and toward you.
Unit displays a blinking "- -" message.
• The unit can detect which container is on the motor base. You may be trying to use a program that
is not designed for the container you have installed. The programs will light up, indicating which
programs are available for each container.
Food is not evenly chopped.
• For best results when chopping, cut pieces of ingredients in a uniform size and don't overfill the vessel.
The pitcher lid handle will not fold down.
• The handle will not fold down if the lid isn't attached to the pitcher. For storage, place the lid on the
pitcher and press down on the handle until it clicks into place.
PRODUCT REGISTRATION
Please visit ninjakitchen.ca/register/guarantee to register your new Ninja® product within ten (10) days
of purchase. You will be asked to provide the store name, date of purchase, and model number along
with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions for use and warnings set
forth in the accompanying instructions.
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