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10. CUSTOMER SERVICE / WARRANTY
All Berger products are manufactured according to the strictest quality criteria and Berger
guarantees that the units are delivered in perfect condition. Berger grants the statutory war-
ranty of 2 years on production and material defects that were present at the time of delivery
of the product. The warranty does not apply to defects resulting from natural wear and tear,
improper use, opening of the appliance, modifications to the appliance, lack of maintenance
or failure to observe these instructions. Any use of the product is at your own risk. A warranty
claim can only be accepted if a copy of the purchase receipt is enclosed when the product is
returned. The warranty shall in no case exceed the value of the product. In all other respects,
the General Terms and Conditions of Fritz Berger GmbH shall apply. By putting the product
into operation, you accept the above conditions and assume full responsibility arising from the
use of this product.
The values given by Berger for weight, size or technical data are to be understood as approxi-
mate values and not a formal obligation for this information.
Technical changes, which are made in the interest of the product even without notice, may
also result in other values.
If you have any questions about your Berger product after your purchase or during operation,
please contact the seller of the product. He will explain the further procedure to you. If the
seller is unable to help you, please contact Berger.
Please contact us in advance by e-mail with information and explanation of the problem, pos-
sibly with pictures. Should it happen that you would like to send a product to us, please note
the following instructions for quick processing:
If possible, use the original packaging as a shipping box. If you no longer have the original
packaging, please ensure adequate protection against transport damage with suitable (UN-
certified) packaging. If the goods are not shipped in the original packaging or UN-certified
packaging, we must charge for the new packaging when the product is returned. Shipment is
at the sender's own risk.
Please enclose the following with the return shipment:
• Copy of the invoice
• Reason for the return
• An exact and detailed description of the fault
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Service contact for questions and address for returns:
Fritz Berger GmbH
Fritz-Berger-Str. 1
92318 Neumarkt
GERMANY
Phone: +49 (0)9181 / 330 - 100
Mail: service@fritz-berger.de
When contacting us directly, please have your customer or invoice number and the item
number ready.
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