Warranty And Repair Information - Zolux 487043 Guide D'utilisation

2. My dog is not reacting to the collar:
FR
- Make sure the receiver/collar is turned on. Place the two red dots together to activate the
receiver/collar.
EN
- Be sure the collar strap is tight enough so both contact points are touching the dog's skin.
- The unit may not be making proper contact with your dog's skin because the coat is too thick
PL
and or long. The training collar does not have an option for longer contact points so you may
need to trim the hair on your dog's neck, so both contact points are touching the skin.
NL
- The intensity level may be too low for your dog. Keep increasing the stimulation until the dog
responds usually by neck movement, head shaking, looking over his shoulder, etc. The
ES
response may be very subtle.
3. The LED indicator light comes on, but I do not feel any stimulation:
- Your tolerance may be higher than your dog's. You may need to try the unit on your wrist
PT
where sensitivity is higher and/or increase the stimulation level. Be sure both contact points
are touching your skin.
- The battery may be low, check the LED light for battery life.
- If you have done all of the above, your unit may need to be serviced. Please contact our
Customer Service.
4. The transmitter has no range, or stimulation is less when the dog is farther away:
- Make sure you are not touching the antenna as that may substantially decrease the range.
- The range indicated on the unit's box is for flat terrain (line of sight). Hills, trees, buildings or
moisture will affect the range of your unit. For best range, hold the transmitter vertically above
your head, and/or try moving to higher ground.
- Any electrical conductors can affect the range, such as cars, chain-link dog runs, metal
buildings, and radio towers. For best results, operate away from these structures.
5. My dog has skin irritation:
- This may be due to an extended use of the contact points. If your dog exhibits signs of skin
irritation, consult with a veterinarian. Once the dog's skin returns to a normal condition,
continue to use the collar and check your dog's neck each time you use the unit.

WARRANTY AND REPAIR INFORMATION

Zolux company provides the original purchaser with a 2-YEAR LIMITED WARRANTY. The
warranty begins from the date of the original purchase.
The replaceable batteries of the anti-bark collar are not covered by Warranty.
The cost of shipping products under warranty back to Zolux is the customer's responsibility.
Zolux will provide/pay (via regular ground service) the shipping cost back to the customer. Any
expedited shipping service will be at the customer's expense. If a repair is not covered by
warranty, the cost of Parts, Accessories, Labor fees, and Shipping fees incurred are the
customer's responsibility. Labor fees will be variable depending on the extent of the work
required. To qualify for the Zolux Warranty A proof of purchase is required to initiate repair work
under warranty. We strongly recommend keeping the original receipt.
Not Covered Under Warranty Zolux company DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper maintenance, and/or lost units.
The removal of serial numbers from any Zolux products will void the warranty.
18