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i. Turn off and unplug grill
ii. Remove Pit Control panel
iii. Ensure all wires are firmly connected. Reassemble the
grill and assess the ignitor again.
d. If you do not see the igniter glow, it may need to be re-
placed. Please call Oklahoma Joe's customer service for
assistance.
8. What if I see smoke from the hopper?
This is sign that you are not getting proper air flow in the
cooking chamber. This situation can be caused by several
factors. Follow these steps to address the problem:
1. Check Smokestacks and Caps for any obstruction and
clear if needed. Use protective gloves as the grill will
be very hot!
2. Check for ash build up in the firepot. If ashes are not
draining properly into the ash cup, they can build up
and cause pellets in the auger tube to ignite. Here's
how to assess ash build up:
a. Shutdown grill and allow to cool
b. Remove cooking grates and baffles. Shift DLX baf-
fle to SEAR MODE if equipped.
c. Check for and remove any ashes or unburnt pellets
in the firepot.
d. Check and empty ash cup.
9. CALL CUSTOMER SERIVCE – If this process does not help
you locate and address the problem, please call Oklahoma
Joe's Customer Service at 800-318-7744 for further assistance.
COM MON TROU BLESHOOTI NG
CLEARING AN AUGER JAM
Auger jams can occur from time to time with normal use of the grill.
Jams can be caused by a number of factors such as using damp/
crumbling pellets, leaving pellets in the system for extended peri-
ods of time or not properly running the shutdown process. In some
cases, a jam may be accompanied by an ER5 message on the Pit
Control screen but ultimately, an auger jam will prevent the auger
from feeding pellets into the firepot, thus causing a flameout.
Visit our FAQ on Oklahoma Joe's.com for step by step video instruc-
tions and demonstration of this process.
First, you'll need to assess the auger:
Addressing an auger jam:
If this does not clear up your issue, it's likely you'll have to remove
the auger to clear the jam. Please visit our FAQ on Oklahoma Joe's.
com for step by step video instructions and demonstration of this
process or call Oklahoma Joe's Customer Service at 800-318-7744
for further assistance.
3 8
1. Drain pellets from QuickDraw Hopper so you can see the
auger at the bottom
2. Turn the grill on and set to "HIGH" and watch for auger
rotation.
Note – the auger should begin turning immediately for a few
seconds, then it will pause for 90 seconds, then continue
normally.
3. If you do not see auger movement after several minutes, the
auger may be jammed, preventing it from feeding pellets
into the firepot.
1. Unplug the grill
2. Remove warming racks, center and left-hand grates.
3. On the left-hand side of the grill, remove grease tent and 4
screws securing the auger access panel. Remove auger
access panel.
4. Using a screwdriver and shop vacuum, remove pellets
from auger tube.
5. With tools and hands clear of the auger, turn the grill on
and set to "HIGH" and watch for auger rotation.
Note – the auger should begin turning immediately for a few
seconds, then it will pause for 90 seconds, then continue nor-
mally.
O KLA HO M AJO ES.CO M
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