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Wi-Fi
Problem
Trouble connecting
The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the registration process again.
smartphone to Wi- Fi
network
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before registering the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
The distance between the appliance and the router is too far.
• If the appliance is too far from the router, the signal may be weak and the connection may
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
TROUBLESHOOTING
Possible Cause & Solution
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