Publicité
Les langues disponibles
Les langues disponibles
Connectivity Troubleshooting
1. With your cellphone check that Wi-Fi signal is
available next to the unit. Ensure that your Wi-Fi
network meets these specifications:
•
Supported networks - Wi-Fi 2.4GHz (802.11 b/g/n).
•
Password encryptions - WEP, WPA, WPA2.
•
Wi-Fi signal icon of 2 bars (-60dB) or better at heater
location. See Figure 119.
Figure 119. Wi-Fi Signal
2. Use the built-in Wi-Fi network options in your
cellphone or use a Wi-Fi network scanner app, like
Fing Network Scanner for iPhone or Wi-Fi Analyzer
for Android smart phones, to check signal strength.
If you are having troubles connecting your heater to
the Raymote app, try these common solutions:
•
Check that Wi-Fi signal name and password are
correct.
•
In case of a change, proceed to reset Wi-Fi credential
from heater touchscreen and reconnect the heater
with Raymote app. See Figure 120.
Figure 120. Reset Wi-Fi Credential
3. Check that your Wi-Fi signal strength is strong
enough to reach the heater.
•
Reduce distance between Wi-Fi router and the
heater.
•
Add a Wi-Fi range extender to cover heater zone or
enable a new Wi-Fi access point. See Figure 121.
70
APPROVED
4. Update Raymote app to the latest version.
5. Power-cycle your heater and restart Raymote app.
6. Check the settings on your router or Wi-Fi access
•
•
•
•
UNCONTROLLED DOCUMENT IF PRINTED
Wi-Fi
Wi-Fi
Router
Extender
Figure 121. Wi-Fi Extender
Figure 122. Update Application
point.
If needed, enable a dedicated 2.4 GHz network.
5GHz signals are not compatible with Raymote.
When applicable, ensure to have the permissions
from IT or Building Manager.
Check if MAC address whitelisting is required.
Check if Static IP is required. See Figure 123.
Raymote HPPH-6957B
Figure 123. Wi-Fi Access Point Settings
HPPH-6957B
Ready To Config
The CONNECT key
displays the ID and
connectivity status.
Publicité
