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Appendix E: Troubleshooting
Table E.1: Troubleshooting
No status light
Verify that the unit is turned on.
Check the power cable. Turn off the unit and check the fuse located under the
power cord connector.
Contact Technical Support.
No keyboard or video
Check POWER indicators on the transmitter and receiver. They should be lit. If
not, check each wall-mount power supply.
Contact Technical Support.
No video
Ensure that the transmitter's video input cable is connected to the server.
Ensure that the monitor's video cable is connected to the receiver, that the monitor
is connected to an AC outlet and that the power is turned on.
Ensure that both ends of the extension cable between the transmitter and receiver
are firmly seated.
Have qualified personnel check AC power polarity and grounding at both the
server and monitor.
No keyboard function
Ensure that the keyboard cables are connected to the proper ports and then
reboot the server.
Re-test the keyboard by connecting it directly to the server. If the keyboard still
does not operate, the motherboard fuse has probably blown and must be replaced
by qualified personnel. Verify this by trying a known good keyboard.
Compare the type of keyboard to the Product Specifications table in Appendix B . If
the LongView extender cannot provide enough power for your keyboard, contact
Technical Support.
See if the keyboard LEDs flash when the server is turned on. Keyboard behavior
should be exactly the same as when directly connected to the server.
Keyboard erratic
Compare the type of keyboard to the Product Specifications table in Appendix B or
contact Technical Support.
All manuals and user guides at all-guides.com
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Appendices
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