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4 Troubleshooting and technical data
4.1 Before you send in the appliance
4
Troubleshooting and technical data
WARNING:
Risk of injury! Never use a faulty appliance! Always switch off the appli-
ance and disconnect it from the mains before starting troubleshooting.
Before contacting us or even sending the appliance to us, use the table to
check whether you can correct the problem yourself.
Problem
The vacuum cleaner
The overheating protection has tripped (possi-
stops suddenly.
bly due to blocked suction channels, filters, or
similar).
1. Switch the appliance off and pull the plug
out of the socket.
2. Remove the cause of overheating (e.g.by
disassembling telescopic tube and suc-
tion hose and removing the obstacle and/
or cleaning filters).
3. Wait around 45 minutes until the appli-
ance has cooled down.
4. After the appliance has cooled off, you
may switch it on again.
4.2 Warranty
The statutory warranty regulations in accordance with the EU Directive
1999/44/EC apply.
4.3 Disposal
Dispose of the appliance in compliance with the environmental
protection laws of your country. Electrical waste may not be dis-
posed of together with domestic waste. Use local old-appliance
collection points instead.
4.4 Technical data
Type of appliance
Model name
Model number
Voltage
Power
Maximum usable volume of the
dust bin
Power cord length
Weight
Possible cause / solution
:
bagless cylinder vacuum cleaner
:
POPSTER
:
DD 2820 [-7/-8/-9]
:
220-240 V ~, 50/60 Hz
:
1,000 W
:
approx. 1.5 litres
:
approx. 5 m
:
approx. 4.3 kg
We reserve the right to make changes to technical
and design specifications in the interest of continu-
ous product improvement.
© Royal Appliance International GmbH
Problem
Possible cause / solution
The clean-
Bypass vent (Fig. 4) is open.
ing results
Close the bypass vent (Fig. 4).
are unsat-
The attached nozzle is unsuitable.
isfactory in
Change the nozzle, ZChapter 2.1, 'Assemble appliance
spite of the
and adjust nozzles to surface'.
appliance
working
Collar brush of the floor nozzle is in a position that is not
correctly.
appropriate for the floor (Fig. 9 – 10).
Adjust the position of the collar brush to the floor via the
switch on the floor nozzle (Fig. 9 – 10).
The dust bin is full.
Empty and clean the dust bin ZChapter 3.1, 'Empty dust
bin and clean filter elements'.
The filters are dirty.
Clean the filters, ZChapter 3.1, 'Empty dust bin and
clean filter elements' or ZChapter 3.2, 'Cleaning/replac-
ing the exhaust filter'.
Nozzle, telescopic tube or suction hose is blocked.
Remove the obstruction. If necessary, use a long wooden
stick (e.g. a broomstick) to do this.
NOTE:
If you cannot solve the problem using this table, contact the Dirt Devil
customer service department (ZPage 46, 'International Service').
In non-EU countries the minimum requirements of the warranty in the re-
spective country apply.
The filters are made from environment-friendly materials. You can dispose
of these — as opposed to the appliance — in your domestic waste unless
you have cleaned up substances that are prohibited from disposal in this
way.
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