LENCO DF-241 Mode D'emploi page 12

Troubleshooting for Installation
If the device displays error message "Device not connected" during
installation, follow these steps to resolve:
A. For Software issues (Photo Viewer software can not launch)
1. Re-insert and launch the installation CD and choose "Remove" or
"Uninstall" from the Installer Menu.
2. Disconnect the USB cable and device from the computer and restart.
3. After computer has restarted, launch the installer again and reinstall
the software.
Note: DO NOT connect the USB cable until after the software is
installed.
B. For Hardware installation issues (Device not recognized)
1. With the Viewer connected to the computer via USB go to the Start
Menu / Control Panels / Add Hardware.
2. When the Dialog box comes up, click the option that says "Yes, I have
already connectecd the software".
3. In the list of Devices-Find "Photo Viewer" click NEXT and this will
give the status of the device. If a warning icon appears next to the
Photo Viewer then double click the icon and select the option to
"Reinstall the software".
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