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If you need help or have an issue, please call us immediately toll free at 866-262-9076.
Please use the warranty registration form at: www.advancedelements.com/warranty to register your
advanced elements product.
ADVANCED ELEMENTS WARRANTY
Advanced Elements, Inc. warrants its products to be free from defects in material or workmanship
for a period of three (3) years from the date of purchase. Products that prove to be defective under
conditions of normal and proper use during the warranty period because of defective workmanship
or faulty material will be replaced, by the same product or an equivalent, or repaired without charge
at Advanced Elements sole discretion. For warranty service, contact Advanced Elements, Inc.
Advanced Elements, Inc shall inspect all warranty claims and in the event of a defect claim, it will
undertake to repair or replace the defective part or entire item (by the same product or an
equivalent), at its option. The purchaser must, before return of a defective product, provide
reasonable documentation to establish a defect, and obtain from Advanced Elements, Inc, a return
authorization (RA) number and return center address. Please call Toll Free at 866-262-9076 to obtain
an RA number and the return address. Once an RA is obtained, the purchaser must ship the product
at their own expense, POSTAGE PREPAID, to Advanced Elements, Inc for repair. Do not ship to P.O.
Box address as it will be sent back. The purchaser must also make sure that the issued RA number is
clearly marked on the package.
Terms and Conditions:
1. Warranty Term will be three (3) years from the date of customer receipt for all non-commercial
users.
2. Warranty applies to defects in material and workmanship. This Warranty does not cover:
1. Damage due to negligence, neglect, lack of maintenance, accident, abnormal or improper
use, bad assembly or improper repair attempts, or damage resulting from improper
inflation, or damage resulting from the use of a pump not supplied by Advanced
Elements, or damage due to contact with a cleaner or chemical.
2. Modification or customization
3. Punctures, cuts, and abrasions sustained in normal use
4. Normal color fading of fabric or other materials
5. Normal wear and tear
6. Items involved in accidents; and items damaged in white water mishaps, and other
unreasonable uses or improper storage
7. Over-gluing and other aesthetic imperfections
8. Crazing, blistering and aging of fabrics, or other materials.
9. Products used for rental, for hire or in professionally guided tours and other uses not
considered normal recreational purposes
10. Consequential damages, or incidental costs such as transportation, launching, towing, or
any other resulting damages.
3. Customer must provide reasonable documentation to establish a defect, including but not
limited to:
1. Digital photographs or video clearly showing the defect
2. Troubleshooting assistance to establish or establish the cause of the problem
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