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TROUBLESHOOTING

Symptom
Sound cannot be heard.
"MISWIRING CHECK WIRING
THEN PWR ON" appears.
"PROTECTING SEND SERVICE"
appears.
• Sound cannot be heard.
• The unit does not turn on.
• Information shown on the
display is incorrect.
The unit does not work at all.
• Radio reception is poor.
• Static noise while listening
to the radio.
"READING" keeps flashing.
Elapsed playing time is not
correct.
Correct characters are not
displayed (e.g. album name).
"NA FILE"
"READ ERROR"
"NO DEVICE"
"COPY PRO"
Remedy
• Adjust the volume to the optimum level.
• Check the cords and connections.
Turn the power off, then check to be sure the terminals
of the speaker wires are insulated properly. Turn the
power on again.
Send the unit to the nearest service center.
Clean the connectors. (  2)
Reset the unit. (  3)
• Connect the antenna firmly.
• Pull the antenna out all the way.
Do not use too many hierarchical levels or folders.
This is caused by how the files are recorded.
This unit can only display uppercase letters, numbers,
and a limited number of symbols.
Make sure the media contains supported audio files.
(  10)
Copy the files and folders onto the USB device again. If
this does not solve the problem, reset the USB device
or use another USB device.
Connect a USB device, and change the source to USB
again.
A copy-protected file is played.
Symptom
Remedy
"NA DEVICE"
Connect a supported USB device, and check the connections.
"NO MUSIC"
Connect a USB device that contains playable audio files.
• Reconnect the iPod.
"iPod ERROR"
• Reset the iPod.
• Sound cannot be heard
• Reconnect the Android device.
• If in [HAND MODE], launch any media player
during playback.
• Sound output only
application on the Android device and start playback.
• If in [HAND MODE], relaunch the current media player
from the Android
device.
application or use another media player application.
• Restart the Android device.
• If this does not solve the problem, the connected
Android device is unable to route the audio signal to
unit. (  10)
• Make sure KENWOOD MUSIC PLAY APP is installed on
Cannot playback at
[BROWSE MODE].
the Android device. (  6)
• Reconnect the Android device and make the appropriate
setting in [ANDROID SETUP]. (  6)
• If this does not solve the problem, the connected
Android device does not support [BROWSE MODE].
(  10)
• Switch off the developer options on the Android device.
"NO DEVICE" or
• Reconnect the Android device.
"READING" keeps
• If this does not solve the problem, the connected
flashing.
Android device does not support [BROWSE MODE].
(  10)
Playback is intermittent
Turn off the power saving mode on the Android device.
or sound skips.
• Reconnect the Android device.
"ANDROID ERROR" /
• Restart the Android device.
"NA DEVICE"
11
ENGLISH

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