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Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will
promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees will be
governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator
fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys' fees and expenses as long as they are reasonable, by considering factors including, but not
limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys' fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the
applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you
agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable
arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys' fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis
of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the
applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules.
Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location available within the
province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the
remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to enforce
strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG intends
to waive or has waived any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in
an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer
purchaser's purchase of the product by either (i) sending an e-mail to optout@lge.com, with the subject line: "Arbitration Opt Out;" or
(ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on
which the product was purchased; (c) the product model name or model number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/
repair-service/schedule-repair and clicking on "Find My Model & Serial Number").
In the event that you "Opt Out", the law of the province or territory of your residence shall govern this Limited Warranty and any
disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/
territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree
to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action,
dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form
of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect
the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep
this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License
Agreement ("EULA") in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the rights and
obligations of the parties and shall take precedence over the EULA.
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