Tips and troubleshooting remote start Firefighter pump:
Section
Issue
User
Registration button not
registration
clickable
Login
Login not working
Registering
I didn't get a SIM card
I didn't get a SIM card
number
My pump is not starting,
Post-
stopping or doing anything,
registration
but I am registered
My pump isn't responding
Pump setup
to my text message?
NOTE: The SIM card in the control centre will not operate in another device. Failure to
establish an account promptly will result in SMS disconnection. This will happen a limited
time after you first send a SMS to the pump controller if you do not register.
7.12 Control Commands:
SMS control is achieved by sending one of the
following SMS commands to the number
Register – Adds your phone number to the list of
registered numbers. You must be registered to use
any of the following commands.
Start – Starts the pump and cancels any previous
timer or delay commands.
Stop – Stops the pump and cancels any previous
timer or delay commands.
Timer <hh>:<mm> – Starts the pump and runs for
X minutes up to 24:00 hrs. E.g. If you SMS 'Timer
1:10' the pump will run for 1 hour 10 minutes.
Delay <hh>:<mm> + Timer <hh>:<mm> Delays
the starting of the pump for up to 24:00 hours and
will then run the pump for the Timer setting. E.g. If
you SMS 'Delay 8:00' at 10am the pump will confirm
the delayed start "8 hours" or 6pm that evening. If
you then send an SMS 'Timer 1:20' the pump will
send back a confirmation "The pump will run for 1
hour(s) and 20 minute(s) after 8:00 delay".
Note: Timer and Delay functions must be set in
correct order to provide a Delay time before the
pump start then a run Time.
sch <hh>:<mm>,<hh>:<mm> – Schedule the
pump to start at hh:mm and stop at hh:mm. This will
repeat every day at the same local (network) time. If
the pump start conditions are not met, it will resume
the next day. To disable the scheduler, eliminate the
start and stop time (E.g. sch)
Status – Reports the status of the pump and
controller. This will send you a message back to
explain if pump is running, in standby etc:
Resolution
Either a field is not filled in; or that email address has been registered previously.
Please check email address and all data is correct.
Check you are using the email address you registered with, and check you are
using the password you made on registration as well. If you have forgotten your
password, please use Forgot Password function to reset it.
The SIM is pre-installed in the control box of the remote start Firefighter pump –
there is no need for the end user to install it.
The number of the SIM is affixed inside the control box of the remote start
Firefighter pump. A copy of the same number is affixed to the quick reference
guide supplied with the pump.
Make sure your subscription is active, and that you have registered both your
account AND the pump SIM card.
Make sure your pump is within phone range where it is installed.
You must "Register" each phone (up to three per remote start controller) that is
allowed to connect to the controller. Make sure you have performed the "Register"
step in set-up by sending a valid "Register" text message to the remote start
controller from each of your mobile devices that you want to have access with.
Fire:on – if fire sensor is triggered
Fire:off – if fire sensor is not triggered
Emergency:on – if the emergency switch is on
Emergency:off – if the emergency switch is off
Flow:on – if flow sensor is triggered
Flow:off – if flow sensor is not triggered
Press:on – if pressure sensor is triggered
Press:off – if pressure sensor is not triggered
Float:on – if float sensor is triggered
Float:off – if float sensor is not triggered
Engine:on – if the engine is running
Engine:off – if the engine is stopped
Speed sw:L – if the manual speed switch is set
on low speed
Speed sw:H – if the manual speed switch is set
on high speed
Coverage: xxx% – Mobile phone signal
strength at remote/auto control unit
Batt: xx.xx: Battery Voltage
Temp:xx.xC
List – Lists all phone numbers registered to the pump.
Remove – Removes your phone number from the
list of registered numbers. This can only be initiated
by the registered phone number so secure the
pump's phone number carefully.
Reset – Resets the controller. This may take up
to 1 minute.
Help – Lists commands – sends an SMS back to
the phone calling with a list of all commands.
Help <command> – Send more detail about a
particular command to the user, e.g. if "help delay"
command is sent a reply will be sent: "Delay H:M -
Delays "Timer" command execution for H hours and
M minutes. E.g. Delay 1:30".
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