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9.4 Cleaning
Question
How can I clean the cook-
top?
Disposal
10 Disposal
Disposal
10.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
Dispose of the appliance in an environmentally respon-
▶
sible manner.
Information about current disposal methods can be ob-
tained from your specialist dealer or local authority.
11 Customer Service
Customer Service
With any warranty repair, we will make sure your appli-
Customer Service
ance is repaired by an authorized service provider using
genuine replacement parts. We use only genuine replace-
ment parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will need the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-800-735-4328
www.thermador.com/support
www.store.thermador.com/us
CA:
1-800-735-4328
www.thermador.ca
11.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
The model number (E-Nr.) can also be found on the glass
ceramic. You can also display the customer service index
(KI) and the production number (FD) in the Basic settings
→ Page 14 .
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
11.2 Rating plate location
You can find the rating plate of your appliance:
on the underside of the appliance
¡
in the appliance pass
¡
You can also check the Customer Service Index (CSI)
¡
and the FD number in the basic settings.
→ "Changing the basic settings", Page 15
Answer
You can achieve the best results by using special glass-ceramic cleaning products.
¡
Do not use harsh or abrasive cleaning products, dishwater detergent (concentrated) or
scouring pads.
You can find more information about this under
→ "Cleaning and maintenance", Page 16 .
Rating plate
12 STATEMENT OF LIMITED
STATEMENT OF LIMITED PRODUCT WARRANTY
PRODUCT WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
12.1 What this warranty covers & Who it ap-
plies to
The limited warranty provided by BSH Home Appliances
("Thermador") in this Statement of Limited Product War-
ranty applies only to the Thermador appliance sold to you
("Product"), provided that the Product was purchased:
For your normal, household (non-commercial) use, and
¡
has in fact at all times only been used for normal house-
hold purposes.
New at retail from a BSH authorized dealer or directly
¡
from BSH (not a display, "as is", or previously returned
model), and not for resale, or commercial use.
Within the United States or Canada, and has at all times
¡
remained within the country of original purchase.
The warranties stated herein apply to the original pur-
chaser of the product warranted herein and to each suc-
ceeding owner of the product purchased for ordinary home
use during the term of the warranty.
Please make sure to register your Product; while not nec-
essary to effectuate warranty coverage, it is the best way
for Thermador to notify you in the unlikely event of a safety
notice or product recall.
12.2 How long the warranty lasts
Thermador warrants that the Product is free from defects
in materials and workmanship for a period of seven hun-
dred and thirty (730) days from the date of the original de-
livery. The foregoing timeline begins to run upon the date
Disposal en-us
21
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