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Troubleshooting
If you have any questions regarding the product, please call Hampton Bay Customer Service, 1-877-527-0313, 8 a.m. – 6 p.m. EST,
Monday – Friday.
Problem
Stove does
not operate.
Power light is ON but the
flame effect is not visible.
Heater is not
operating.
Excessive noise when the
heater is operating.
All manuals and user guides at all-guides.com
Possible Cause
1. The stove is not plugged in.
2. A circuit breaker is tripped or a fuse
blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. Loose light bulb(s).
3. Burnt out light bulb(s).
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
5. Dirty or clogged vents.
1. Defective fan.
2. Defective heater assembly.
Corrective Action
1. Make sure the fireplace is plugged in
to a standard 120V outlet.
2. Check additional appliances on the
circuit; ideally the fireplace should be
on a dedicated 15-amp circuit.
3. Call customer service.
4. Call customer service.
1. Refer to operating instructions.
2. Tighten light bulb(s).
3. Replace light bulb(s).
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
4. Call customer service.
5. Unplug the unit. Clear vent area of dust and
debris. Wait ten minutes, plug the unit in again
and turn on the heater.
1. Call customer service.
2. Call customer service.
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