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Before You Call
Solutions to Common Problems (cont'd)
OCCURRENCE
Oven smokes excessively during broiling.
Flames inside oven or smoking from vent.
Scratches or abrasions on cooktop surface
(Ceramic-Glass cooktop models).
Metal marks
(Ceramic-Glass cooktop models).
Brown streaks or specks
(Ceramic-Glass cooktop models).
Areas of discoloration with metallic sheen
(Ceramic-Glass cooktop models).
Poor baking results.
All manuals and user guides at all-guides.com
POSSIBLE CAUSE/SOLUTION
Control not set properly. Follow instructions under Setting Oven Controls.
Make sure oven door is opened to broil stop position.
Meat too close to the element. Reposition the rack to provide proper clearance between
the meat and the element. Preheat broil element for searing.
Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges
to prevent curling, but do not cut into lean.
Insert on broiler pan wrong side up and grease not draining. Always place grid on the
broiler pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Old grease or food spatters cause excessive smoking.
Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie
spillovers or large amounts of grease on bottom of oven. Wipe up excessive spillovers.
For oven fire, see "Setting Surface & Oven Controls" in this Use & Care Guide.
Coarse particles such as salt or sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Cooktop Cleaning and Maintenance" in the General Care & Cleaning section.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils
on cooktop surface. Use a ceramic-glass cooktop cleaning creme to remove the marks.
See "Cooktop Cleaning and Maintenance" in the General Care & Cleaning section.
Boilovers are cooked onto surface. See "Cooktop Cleaning & Maintenance" in the
General Care & Cleaning section in this Use & Care Guide for more detailed information.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
creme. Use cookware with clean, dry bottoms.
Many factors affect baking results. Make sure the proper oven rack position is
used. Center food in the oven & space pans to allow air to circulate. Allow the
oven to preheat to the set temperature before placing food in the oven. Try
adjusting the recipe's recommended temperature or baking time. If you feel the
oven is too hot or cool, see Adjusting Your Oven Temperature in this Use &
Care Guide.
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