Troubleshooting And Error Messages - Memphis ITC 3 IntelliBurn Technology Elite Cart Mode D'emploi

Troubleshooting and Error Messages

In the event that your Memphis grill encounters any kind of issue or problem in operation, please consult this chart. If
the solutions offered here are insufficient to resolve the matter, please contact your dealer, or Memphis Wood Fire Grills
Problem
Error Message "ER- 1 The appliance has overheated,
possibly due to a grease fire, or
Grill Overheat"
excess fuel.
Error Message "ER- 2
Failed to Light"
Grill will not stay lit.
Error Message "ER- 3 The appliance has power
failure during operation.
Unplugged Before
Cooldown"
RTD or Meat Probes
Error Message "ER– 4
damaged
RTD Shorted"
There is a malfunction with either
Error Message "ER- 5
the RTD or Meat Probes or a wire
RTD Open"
has disconnected.
Error Message "ER– 6 Electrical Compartment is
becoming too hot for the controller.
CPU Overtemp"
ITC doesn't reflect to selected grill
Error Message "ER– 8
Invalid Mode, Check mode
Set Temp"
Error Message "ER-9 Igniter Fuse blown, igniter
damaged, or break in igniter
Igniter Fault"
harness wires.
SD card not inserted, damaged, or
Error Message "ER-10
SD Card Fault" missing
Grill Will Not Turn On Grill is not properly plugged in.
Grill Produces Wood pellets have absorbed excess
moisture.
Excess or
Burn pot is overloaded with ash
Discolored Smoke
build-up.
directly at the number found at the end of this manual.
Cause
Turn the grill off and allow it to cool. If necessary, follow the procedure in the
General Warning section. Clean grill interior and clear off excess fuel before
restarting.
Check the hopper for sufficient fuel.
Check the burn pot for ash build-up or other obstructions.
Check igniter to see if it is heating up (igniter may need replacing).
In extreme cold, grill may require additional priming to achieve ignition.
Make sure hood is closed.
Check the hopper for sufficient fuel.
Check the burn pot for ash build-up or other obstructions.
Blower not supplying the air needed to maintain a flame.
Check igniter to see if it is heating up, used to recover if temperature falls below the
set temperature.
Make sure hood is closed.
Ensure that your grill is securely plugged in.
Check for power-failures within your home.
Check resistance of RTD and meat probes
Replace RTD harness, meat probe, or probe jack.
Contact Memphis Grills Technical Support.
Check continuity of RTD and meat probes
Replace RTD harness, meat probe, or probe jack.
Contact Memphis Grills Technical Support.
Verify the Auxiliary fan is spinning once the grill is put into start mode.
Replace Auxiliary fan.
Contact Memphis Grills Technical Support.
Change the set temperature
Press and hold push button for 10 seconds to reset controller.
Verify continuity of Igniter harness
Check 4A SLO-BLO fuse for continuity
Contact Memphis Grills Technical Support
Disconnect SD card from control board and re-insert. Restart grill by unplugging and
plugging back in
Contact Memphis Grills Technical Support
Ensure that your grill is plugged into a working GFCI outlet.
Fuse must be manually replaced. See guide at the end of this section
Contact Memphis Grills Technical Support
Clear the hopper and burn pot of moist pellets, replacing them with dry pellets.
Check the burn pot for ash build-up or other obstructions.
Solution
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