Troubleshooting - Buderus Logamatic web KM200 Notice D'installation

6

Troubleshooting

Further information on troubleshooting the router and
Smartphone can be found in the relevant manufacturer's
instruction manual.
The indicator shows the operating condition of the module.
ON/OFF
indicator Possible cause
Constantly Power supply interrupted. B Switch ON power supply.
OFF
Power supply unit cable not
connected to module.
Power supply unit faulty.
Constantly When commissioning or
red restoring factory settings:
Neither BUS nor LAN
connection available.
Otherwise: internal fault
Flashing LAN cable not connected.
red
Router is switched off.
DHCP is disabled.
Manually set MAC filter
prevents IP address being
issued.
No IP address available for
the module.
LAN cable faulty.
Alternating BUS and LAN connection
red and separated after
green commissioning.
Constantly LAN connection
orange established; no access to
Buderus server via
internet.
Table 3 Fault table
Logamatic web KM200 – 6 720 802 642 (2012/08)
All manuals and user guides at all-guides.com
6 720 647 836-01.1o
Remedy
B Make connection.
B Replace power supply
unit.
B Disconnect module from
power supply.
B Make BUS and LAN
connections.
B Recommission module.
B Replace module.
B Make LAN connection.
1)
B Switch router on .
1)
B Enable DHCP at router .
B Set MAC filter for the MAC
address printed on the
enclosure ( Fig. 10,
[1], page 51).
B Check router
1)
configuration .
B Replace LAN cable.
B Disconnect module from
power supply.
B Make BUS and LAN
connections.
B Recommission module.
B Disconnect module from
power supply for 10
seconds and
recommission it.
-or-
B Establish internet
1)
connection .
-or-
B If internet access for the
router is periodically
blocked, remove the
1)
timeout .
-or-
B Open ports 5222 and
1)
5223 .
ON/OFF
indicator Possible cause
Flashing Heat source switched off.
green
Module not connected to
BUS system.
Maximum cable length for
BUS connection exceeded.
Short circuit or cable break
in the BUS connection.
Constantly No faults.
green
Table 3 Fault table
1) See manufacturer's instructions.
Faults affecting the functionality of the App are also
shown in the App (e.g. no connection to XMPP server, no
connection to the Logamatic web KM200, incorrect
password etc.).
Troubleshooting 6
Remedy
B Switch ON heat source.
B Make BUS connection.
B Make shorter BUS
connection.
B Check BUS connection
and repair if required.
Standard operation.
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