Dicota Contact Guide D'utilisation page 8

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Troubleshooting
Question 1: Computer cannot detect DICOTA Contact
Solution: Check if the computer's operating system, BIOS or USB port
are malfunctioning or if errors occured during the installation.
Steps: Windows 95 does not support USB ports. You have to update
your operating system to Windows 98 or above to support USB ports
and ensure BIOS setup and USB settings are available. If the problem
still occurs, please try connecting DICOTA Contact to your computer via
another USB socket.
Question 2: My video image is too dim or too bright
Solution: Adjust the brightness and background contrast.
Steps: As DICOTA Contact can easily be affected by light, we suggest
increasing the object brightness or moving the light source.
Question 3: Color is defective
Problem: After installation, you find the image quality not to be as
expected. Is the color part defective?
Solution: Adjust the color settings related to video snapping course
options or have the color settings related set as "default".
Question 4: Blank screen or black screen
Symptom: During the usage course after the image frame pops up,
a blank or black screen will occur.
Method 1: Make sure the driver is properly installed.
Method 2: Ensure the "Preview" under "Option" tab is selected and
applied.
Method 3: If your computer's operating system is the first version of
Windows 98, then you need to update it to Windows SE or higher or
® ®
download DirectX8.0 or a higher version, install it and restart your computer.
Question 5: Blue screen occurs during the course of usage
Method 1: Check if the USB power is constant, as DICOTA Contact is
easily affected by power fluctuations. If the USB power wave is too large,
then such a problem can occur. You may use another computer to test it.
Method 2: Check if the driver conflicts with other computer hardware
devices.

ontact UsersGuide.indd 8 18.04.2007 10:46:29 Uh