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Troubleshooting
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
The computer does not start up
E
A C
N S U R E T H A T T H E
A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T
U R N T H E C O M P U T E R O F F
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
A program stops responding or crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk, CD, or DVD.
E
—
N D T H E P R O G R A M
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Manager.
3 Click Applications.
4 Click the program that is no longer responding.
5 Click End Task.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
A program is designed for an earlier Microsoft
R
P
C
U N T H E
R O G R A M
O M P A T I B I L I T Y
runs in an environment similar to non-Windows XP operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2 Follow the instructions on the screen.
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
.
— If you are unable to get a response by pressing a key on your keyboard or moving your
— If necessary, uninstall and then reinstall the program.
®
Windows
W
— The Program Compatibility Wizard configures a program so it
I Z A R D
— If you are unable to get a response by pressing a key on your keyboard or moving your
®
operating system
Quick Reference Guide
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